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How to create Email templates in LiveAgent

How to create Email templates in LiveAgent

Learn how to create and customize email templates in LiveAgent for consistent and efficient communication with customers or agents. Save time and improve the customer experience with pre-written messages for frequently asked questions and follow-up communication.

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LiveAgent

How to create Email templates in LiveAgent | www.liveagent.com | Live Agent01:20

Live AgentMay 28, 2015

How to create Email templates in LiveAgent | www.liveagent.com

Topics

Configuring email templates in Live Agent
Creating templates for customers and agents
Editing templates using variables

Video summary

This video demonstrates how to configure email templates in Live Agent. Email templates can be created either for customers or agents in HTML or plain text format. The video walks through the steps of editing a template by using variables from the right sidebar. The edited template can then be saved and used for future communication with customers or agents.

Video trancript

in live agent you can configure email
templates for your customers and agents
all the email templates sent from your
live agent can be formatted as HTML or
plain text emails by using the
implemented wy siwwy g editor you can
easily edit in style content of your
email templates in this video I will
show you how to create email templates
and live agent navigate to configuration
email there you can choose either
customer templates or agent templates
customer templates are email templates
used in emails delivered to the customer
agent templates are email templates used
in emails delivered to the agent let's
click for example customer templates and
you will come across a screen like this
one if you want to edit a template click
on the edit link in the Edit window that
opens you can edit an email template you
can use variables from the right sidebar
and define if quoted text shall be shown
or not when an agent replies to a
customer
after you are finished with editing a
template click the Save button
or any questions don't hesitate to get
in touch with us via support at la
desk.com thanks for watching

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Improve Time Management and Consistency with Email Templates

Email templates are pre-written messages that can be used repeatedly when responding to frequently asked questions, providing information on a product or service, confirming an appointment or booking, or sending follow-up messages to customers. The use of email templates ensures that agents are consistent in their responses, saves time and energy, and allows them to spend more time on more complex inquiries. More so, it ensures that responses are uniform and professional in tone for a more significant customer experience. By taking advantage of email templates, an organization can deliver excellent customer service, improve time management, and build a consistent brand image. You can use LiveAgent’s video to learn about the various ways of creating and customizing templates in the LiveAgent system.

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Answer feature request emails professionally and kindly regardless of the (good or bad) news you're delivering to your customers.

Feature request response email templates

Customers often send feature requests to improve products or services. When responding, it's important to thank the customer, be transparent about the feasibility of the request, offer alternative solutions if possible, and invite further communication. Even if a feature request cannot be implemented, it is crucial to maintain a positive and helpful attitude towards the customer. The provided email templates offer various ways to respond to feature requests, whether it's a "no" response, a "maybe" response, or addressing a removed feature.

For agents, they act as a reminder about the ticket that they have generated, but yet needs to be solved. This helps them work better.

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Craft engaging marketing emails with urgency, promotional codes, and strong CTAs. Use attention-grabbing headlines and personalization. Try SendX for automation and affordability.