Learn how to create and customize email templates in LiveAgent for consistent and efficient communication with customers or agents. Save time and improve the customer experience with pre-written messages for frequently asked questions and follow-up communication.
This video demonstrates how to configure email templates in Live Agent. Email templates can be created either for customers or agents in HTML or plain text format. The video walks through the steps of editing a template by using variables from the right sidebar. The edited template can then be saved and used for future communication with customers or agents.
in live agent you can configure email
templates for your customers and agents
all the email templates sent from your
live agent can be formatted as HTML or
plain text emails by using the
implemented wy siwwy g editor you can
easily edit in style content of your
email templates in this video I will
show you how to create email templates
and live agent navigate to configuration
email there you can choose either
customer templates or agent templates
customer templates are email templates
used in emails delivered to the customer
agent templates are email templates used
in emails delivered to the agent let's
click for example customer templates and
you will come across a screen like this
one if you want to edit a template click
on the edit link in the Edit window that
opens you can edit an email template you
can use variables from the right sidebar
and define if quoted text shall be shown
or not when an agent replies to a
after you are finished with editing a
template click the Save button
or any questions don't hesitate to get
in touch with us via support at la
desk.com thanks for watching
Email templates are pre-written messages that can be used repeatedly when responding to frequently asked questions, providing information on a product or service, confirming an appointment or booking, or sending follow-up messages to customers. The use of email templates ensures that agents are consistent in their responses, saves time and energy, and allows them to spend more time on more complex inquiries. More so, it ensures that responses are uniform and professional in tone for a more significant customer experience. By taking advantage of email templates, an organization can deliver excellent customer service, improve time management, and build a consistent brand image. You can use LiveAgent’s video to learn about the various ways of creating and customizing templates in the LiveAgent system.
Automating email campaigns can drive engagement, reduce unsubscribe rates, save time, and convert leads into loyal customers. Steps to start automating emails include finding the right platform, segmenting mailing lists, setting enrollment criteria, identifying automation actions, creating relevant assets, testing emails, launching workflows, and monitoring success. Common email marketing workflows include blog subscriptions, high engagement, inactive contacts, event registrations, abandoned cart recovery, customer service, and lead nurturing. Incorporating email automation can take your marketing campaign to the next level.
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