How to create Departments in LiveAgent
Learn how to create departments in LiveAgent for efficient customer support ticket distribution and agent assignment.
How to create Departments in LiveAgent | www.liveagent.com
Topics
- Creating departments in live agent
- Distributing tickets and assigning support agents
- Defining different signatures, phone and chat answering rules
Video summary
This video explains how to create departments in the live agent platform. Departments are used to represent a specific division within an organization and can be based on product or service field, physical location or responsibility. They can help to distribute tickets and assign support agents to ensure that tickets always land in the right hands. The video also explains how to define different signatures, phone and chat answering rules for different departments, and how to instantly see the number of new, open and resolved tickets in each department. To create a department, users need to navigate to Configuration > Departments and click on 'Create Department'. They will need to provide a unique name for the department and can then add or remove agents as required. In addition, they can define a type of service that the agent will provide, and specific email templates for the department. The video provides a helpful walkthrough of how to do this.
Video transcript
in this video I show you how to create
departments in live agent Department
represents a specific division of your
organization by product or service field
of knowledge physical location or
responsibility you can distribute
tickets and assign support agents into
departments defined filters in transfer
rules so that your tickets will always
land in the right hands specify
different signatures phone and chat
answering rules for different
departments instantly see how many new
open and resolve tickets are in your
departments let's start with creating a
department named sales navigate to
configuration departments and click on
create department
name your new department with a unique
name
after the department is created you can
add or remove agents to this department
additionally you can define a type of
service that the agent will provide to
do so navigate to the agent section
in the email templates you can define
specific email templates for this
department
if you are done with editing do not
forget to save changes for any questions
don't hesitate to get in touch with us
via support at la desk.com thanks for
watching
Streamline Customer Support with Departments in LiveAgent
Different departments in LiveAgent represent specific divisions or teams within an organization that handle inquiries related to a specific product, service, or location. Creating these departments is a great way to improve the organization and management of customer interactions, leading to better efficiency within the organization and improved customer satisfaction. It also helps manage workload by ensuring that inquiries are routed to the right department, leading to faster response times and reduced wait times for customers. Setting up departments correctly is very important, therefore this video tutorial provides a comprehensive guide on creating and setting up departments in LiveAgent. The tutorial covers configuring department settings, assigning agents and tickets to particular departments, and even creating your own custom departments.
Sales and Marketing Alignment: How to Streamline the Handover Process
Encourage communication between sales and marketing teams to improve lead handoff. Hold weekly meetings and use data to validate claims and drive alignment. Implement a service level agreement (SLA) to define goals and contributions. Define MQLs and SQLs based on customer behavior. Consider implementing a lead scoring system. Utilize sales and marketing software for better collaboration and prospect tracking. Aligning sales and marketing improves lead conversion and business success.
How to Craft Irresistible Calls-to-Action in Your Marketing | 4 Tips
There is no given text to summarize.
Everything you need to know about Paid Media Funnels
Paid Media funnels drive traffic, attract customers, and enhance growth. Marketing funnels consist of four stages: awareness, consideration, conversion, and engagement. Strategies include paid search, influencer marketing, social media ads, podcast ads, and video ads. Each stage requires targeted content and a focus on customer experience and relationship-building.
How to Get Customer Testimonials: Tips, Tricks and Software
Customer testimonials are essential for building trust and showcasing your product or service's effectiveness. Use online forms, email newsletters, and after customer support resolutions to ask for reviews. Offering incentives can help encourage customers to provide feedback. Social media is also a great platform to engage with customers and ask for testimonials. Display testimonials on your website and social profiles to build credibility with potential customers.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
We’re available on multiple dates