The video explains the importance of contact groups in managing and sorting business contacts. It shows how to create a contact group named 'vip' in Live Agent by navigating to the configuration automation contact groups and following a few simple steps. One can add one or multiple contact groups to a contact from the list, and the contact will be marked accordingly.
contact groups help you manage and sort
your business contacts in an easy way
contact groups are simply words or
combination of words you can add to
contacts or companies in this video i
will show you how to create contact
groups in live agent
let's start with creating a contact
group named vip
navigate to configuration automation
contact groups and click on create
name your new contact group with a
unique name set up the text color in
background color hit apply and save
now navigate to contacts open a contact
and click on groups
add one or multiple contact groups from
the list to your contact
you can now see this contact marked as
vip thanks for watching
Contact groups are a great LiveAgent feature that allows you to organize and manage all your business contacts. Instead of having a long list of contacts that can be hard to navigate, you can categorize them into specific groups based on their needs, interests, location, or any other criteria.Contact groups allow your customer support agents to quickly find relevant contacts for specific inquiries and provide more personalized support. Creating contact groups in a correct way is vital to ensure that you use them to their full potential. This video tutorial provides a comprehensive guide on creating contact groups in LiveAgent to show you how easy and quick the whole process can be.
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LiveAgent receives positive feedback from various users who find it helpful in communication, improving customer service, and increasing sales. It offers features like organizing contacts into companies and customizable email notifications for efficient workflow.
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LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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