How to connect Facebook with LiveAgent standalone version
This video explains how to connect Facebook with the standalone version of LiveAgent, which allows you to respond to Facebook messages, posts, and comments directly from LiveAgent. Learn how to obtain an app ID and app secret from Facebook Developer Center and connect specific Facebook pages with LiveAgent. Improve customer engagement with Facebook integration into LiveAgent.
How to connect Facebook with LiveAgent standalone version | www.liveagent.com
Topics
- Connecting Facebook with Live Agent
- Responding to Facebook Messages, Posts, and Comments
- Connecting Specific Facebook Pages with Live Agent
Video summary
This video explains how to connect Facebook with the standalone version of live agent, which allows you to respond to Facebook messages, posts, and comments directly from live agent. The process involves connecting live agent with Facebook application by entering an app ID and app secret, which can be obtained from the Facebook Developer Center. In the pages section, you can choose which pages you would like to connect with a live agent. For any questions, you can contact the support team at La desk dot-com.
Video transcript
in this video I will show you how to
connect Facebook with standalone version
of live agent connecting live agent with
Facebook enables you to respond to
Facebook messages posts or comments
directly from live agent firstly an
admin has to connect live agent with
Facebook application by entering a PI D
in app secret that can be obtained from
Facebook Developer Center navigate to
configuration in the Left column and
click on Facebook
in the application setup section fill in
the app ID and app secret
you
in the pages section click connect
Facebook page and follow the steps in a
new window you can choose which pages
you would like to connect with a live
agent for any questions don't hesitate
to get in touch with us via support at
La desk dot-com
thanks for watching
Boost Customer Engagement with Facebook Integration in LiveAgent
Connecting Facebook with the LiveAgent can be a game-changer for businesses that rely on social media to interact with their customers. Integrating Facebook messages, comments, and posts into a centralized inbox can be highly beneficial for businesses for multiple reasons. For customer support agents, connecting Facebook with the LiveAgent standalone version provides several advantages. It eliminates the need for switching between multiple platforms, which increases their efficiency and productivity. For customers, connecting Facebook and LiveAgent provides a seamless, real-time customer service experience without waiting for a response to their inquiries. The ability to respond to messages, posts, and comments directly from LiveAgent helps reduce response time and prevents customers from feeling ignored, leading to improved customer loyalty and retention rates. The video guide provides clear and simple instructions, assisting businesses in understanding the integration process and optimizing their customer service using Facebook and LiveAgent.
What is Facebook Lead Generation & How to Improve Yours
Add a CTA button to your ad linking to a landing page. Use Facebook events and ads to generate leads. Use custom designs or real photos instead of stock images. Link your image captions to landing pages. Post blogs that generate leads. Use keywords in your title. Pin your best lead generating post to the top of your feed. Add a CTA button to your Facebook page. Run contests and giveaways. Target ads to reach your target audience. Monitor and follow up on leads promptly.
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LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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