Learn how to create and manage agents in LiveAgent for customer support. This video tutorial covers agent roles, configuring email notifications and signature, defining services, and monitoring performance. Contact support at LA Desk for any questions.
This video tutorial demonstrates creating and managing agents in Live Agent for customer support. The video covers creating a new agent, defining their role and services, configuring email notifications, setting up agent signature, configuring additional settings, and monitoring agent performance. An agent can only view and answer tickets, while an admin can also manage system settings. You can add or remove agents to departments and define the type of service they will provide in that department. Additionally, you can view an agent's performance report for any time period you choose. Contact support at LA Desk dot-com if you have any questions.
in this video tutorial I will show you
how to create agents in live agent
agents and customer representatives are
essentially equivalent terms it's the
universal definition for all people who
provide customer support agents with the
admin role can also supervise and
configure the system let's start with
creating an agent named david navigate
to configuration agents and click on
create agent optionally you can upload
an agents photo by choosing an image
from your computer or image link
name your new agent with a unique name
define agents email address enroll and
choose between agent and admin roles
please note that agent can only view in
answer tickets admin can manage system
settings as well select male or female
gender and click create agent will
receive login instructions via email
after the agent is created you can edit
their email notifications you can turn
on email notifications when a ticket is
assigned to an agent when customer
replied in an assigned ticket or when a
new ticket is created in a department
the agent is member of in the department
section you can add or remove agents to
departments additionally you can define
the type of service an agent will
provide in that department
in this signature section you can
configure agent signature that is
appended at the end of all outgoing
in this settings section you can
configure additional settings such as
max chat load which represents the
number of concurrent chats that in agent
can handle chatting priority in the
level of experience
in the last section you can find agents
performance report that can be displayed
for any time period you choose
if you have any questions don't hesitate
to get in touch with us via email
support at la desk dot-com thanks for
LiveAgent’s feature for creating and managing agents is a tool that enhances the customer support experience by facilitating communication between agents and customers. This feature allows agents to be added or removed from departments, and to define the type of service they will offer. The video provides a step-by-step guide to show the whole process from adding a new agent into the system, to covering various settings that can be configured for enhanced personalization. By following this tutorial, you can easily configure email notifications, create new agents, define their roles, and monitor their performance, thus making customer support a seamless and efficient process. It also benefits customers by ensuring that their concerns and queries are dealt with by agents who are specifically equipped to handle their requests. The creation of agents within departments makes it easier for customers to interact with the right person.
LiveAgent introduces an AI-powered feature for email ticketing. It saves time, improves response accuracy, and provides personalized support.
LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
LiveAgent is a customer support software with features like ticketing and live chat. It emphasizes starting with the basics and highlights the benefits of help desk ticketing and direct customer communication. LiveAgent also offers customizable ticket fields and is used by well-known companies.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
We’re available on multiple dates