Learn the core differences between fixed and non-fixed numbers in the world of VoIP. Fixed numbers are tied to a specific physical location, making them traceable and trustworthy. Non-fixed numbers, on the other hand, are not restricted to a geographic location, offering flexibility and mobility for businesses. Understand the advantages and disadvantages of each type to choose the best option for your needs.
In this video, the differences between fixed and non-fixed VoIP phone numbers are explained. Fixed VoIP numbers are tied to a singular physical location and cannot be tied to multiple locations, making them traceable to a physical location and more trustworthy to customers. Non-fixed numbers, on the other hand, are assigned to a specific user via their email address and are not restricted to a geographic location. They offer flexibility and mobility, allowing team members to handle business calls from anywhere, and are ideal for remote and blended businesses that want to expand their market beyond those within their local region. Both types of numbers have their advantages and disadvantages, and businesses should choose the one that suits their needs the best.
everyone this is nate from get voip
today we're explaining the differences
between fixed versus non-fixed voip
phone numbers this video is part of our
voigt vocabulary series
to see all the videos in the series
click on the voip vocabulary playlist
now let's get right to it
a fixed voip number is a business or
personal voip telephone number that's
tied to or fixed to a singular physical
location the voip phone number is
assigned to both the phone number's
owner and their corresponding address
for example if you purchase a fixed
number for your home based business
your home address is location attached
to the voip number if you buy a fixed
voip number for your brick and mortar
store the number is linked to the shop's
physical address
choosing a fixed voip number for your
physical office location means the phone
number is linked to the office address
you get the id the key thing to remember
here is that fixed voip numbers cannot
be tied to multiple locations so with
fixed voip numbers if a customer calls
your office phone number but meant to
call your brick and mortar shop they
will need to hang up and dial the
separate shop number or have their call
forwarded to the shop phone number why
do businesses choose fixed numbers
first of all fixed numbers are traceable
to a physical location and can be
verified via caller id or through a
simple web search this gives businesses
a more established and legitimate
presence making them much more
trustworthy to customers
plus fixed numbers usually have a local
area code that's familiar to target
customers meaning they're more likely to
answer business phone calls from a
number with an area code they recognize
finally because fixed voip numbers are
tied to location it's much easier and
faster for emergency services to
pinpoint location and provide assistance
that being said fixed voip numbers have
a few drawbacks
first any long distance or international
calls can quickly get expensive
this is because in most cases fixed voip
numbers are still somewhat linked to the
physical pstn aka copper wired phone
network through sip trunking
this means they'll also have a more time
consuming complex setup process
additionally fixed voip numbers aren't
ideal for companies looking to expand
nationally or globally as any added
lines will still be tied to the original
fixed number location eliminating the
possibility of local numbers in
different area codes
a non-fixed void number is a business or
personal virtual telephone number that
isn't restricted to a singular
geographic location these numbers are
assigned to a specific user via their
email address instead of their physical
address
most voip phone systems provide
non-fixed numbers since they can go
anywhere the assigned user does ideal
for today's highly mobile remote
workforce
this means users aren't restricted to
only local phone numbers within the area
code of their physical address
for example
if the office is located in california a
non-fixed number could still have a new
york area code
best of all businesses can buy as many
non-fixed numbers as they like allowing
them to have a local presence in any
area code
even if they don't have a physical
office there what makes non-fixed voip
numbers so popular
first they're flexible mobile and allow
team members to handle business calls
from anywhere meaning they're no longer
tied to their desks or to one location
throughout the day
plus non-fixed numbers offer free
unlimited local and long distance
calling anywhere in the u.s and canada
even international calling is much more
affordable on non-fixed numbers plans
are affordable and scalable so they can
grow with your business additionally
establishing a local presence in
numerous locations and area codes is
easy as non-fixed numbers offer multiple
phone numbers that aren't bound to just
one physical address
even the setup and installation process
is quick and easy
however there are some potential
downsides to non-fixed numbers first
because these phone numbers aren't by
default verifiable by caller id though
admins may be able to set outbound
caller id for some numbers
there's a greater risk that consumers
won't answer calls from the number
mistaking it for spam
there can be a lower level of overall
consumer trust when it comes to
non-fixed numbers
additionally non-fixed numbers may not
receive emergency response services as
quickly as fixed numbers though 911
regulations require that voip services
collect and provide the gps coordinates
or location of non-fixed numbers this
information isn't always accurate
fixed voip numbers are ideal for local
small businesses whose primary market is
made of residents or other businesses
that reside within or nearby the fixed
numbers area code
these businesses are often
brick-and-mortar stores singular offices
or home-based businesses
non-fixed voip numbers are best for
remote and blended businesses that may
have multiple locations or
that want to expand their market well
beyond those within their local region
e-commerce shops support teams contact
centers and nationwide enterprise level
companies are most likely to use
non-fixed numbers for more information
on fixing non-fixed white numbers check
out the link in the description box
below
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and hit the notification bell below to
keep up with our journey to simplify the
voip world
till next time this is nate from get boy
[Music]
you
A fixed VoIP number is a business or personal VoIP telephone number that is tied to a singular physical location. This means that the number is assigned to both the owner and the corresponding address. For example, if you purchase a fixed number for your home-based business, your home address is attached to the VoIP number. Similarly, if you buy a fixed VoIP number for your brick and mortar store, the number is linked to the shop's physical address.
Choosing a fixed VoIP number for your office location provides the advantage of having your phone number linked to the office address. However, it is important to note that fixed VoIP numbers cannot be tied to multiple locations. If a customer calls your office phone number but meant to call your brick and mortar shop, they will need to hang up and dial the separate shop number or have their call forwarded to the shop phone number.
The key benefit of fixed VoIP numbers is that they are traceable to a physical location and can be verified through caller ID or a simple web search. This gives businesses a more established and legitimate presence, making them trustworthy to customers. Additionally, fixed numbers usually have a local area code that is familiar to target customers, increasing the likelihood of them answering business phone calls from a recognized area code. Another advantage is that emergency services can quickly pinpoint the location and provide assistance.
However, there are some drawbacks to fixed VoIP numbers. Long-distance or international calls can be expensive, as these numbers are still linked to the physical phone network through SIP trunking. The setup process can also be more time-consuming and complex. Furthermore, fixed VoIP numbers are not ideal for companies looking to expand nationally or globally, as additional lines will still be tied to the original fixed number location, eliminating the possibility of local numbers in different area codes.
A non-fixed VoIP number is a business or personal virtual telephone number that is not restricted to a singular geographic location. Instead of being assigned to a physical address, these numbers are assigned to a specific user via their email address. This flexibility makes non-fixed numbers ideal for today's highly mobile remote workforce.
With non-fixed numbers, users are not restricted to only local phone numbers within the area code of their physical address. For example, if an office is located in California, a non-fixed number could still have a New York area code. Businesses can buy as many non-fixed numbers as they like, allowing them to have a local presence in any area code, even if they don't have a physical office there.
Non-fixed VoIP numbers offer flexibility and mobility, allowing team members to handle business calls from anywhere throughout the day. These numbers also usually offer free unlimited local and long-distance calling within the US and Canada, making international calling more affordable. The plans are scalable and affordable, accommodating business growth. Establishing a local presence in numerous locations and area codes is easy since non-fixed numbers offer multiple phone numbers that aren't bound to just one physical address. The setup and installation process is also quick and easy.
However, there are potential downsides to non-fixed numbers. By default, these phone numbers are not verifiable by caller ID, which may lead to a greater risk of consumers mistaking calls from these numbers as spam. There can be a lower level of overall consumer trust when it comes to non-fixed numbers. Additionally, non-fixed numbers may not receive emergency response services as quickly as fixed numbers, even though VoIP services are required to collect and provide GPS coordinates or location information. This information may not always be accurate, affecting emergency response times.
Overall, fixed VoIP numbers are ideal for local small businesses and home-based businesses, while non-fixed VoIP numbers are best for remote and blended businesses that may have multiple locations or want to expand their market beyond their local region. E-commerce shops, support teams, contact centers, and nationwide enterprise-level companies are most likely to use non-fixed numbers.
VoIP dialers use the internet to make outbound voice calls, increasing connectivity and productivity for call centers. They offer various types of dialers, such as predictive, power, preview, robo, and progressive, for different needs. VoIP dialers automate the dialing process, filter out non-connected calls, and reduce waiting times, improving agent performance and reducing labor costs. While LiveAgent's call center software supports outbound calling, it currently does not support VoIP dialing. However, agents can still make outbound calls using the click-to-call capability.
Customer service has evolved with the use of multiple communication channels. Speed, honesty, and accessibility are important principles. Proper tools and employee motivation are key to success. Measure customer satisfaction with metrics like Net Promoter Score and Customer Effort Score. LiveAgent is a helpful tool for improving customer service.
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