Docked Chat Window is a LiveAgent feature that allows customer support agents to dock the chat window into different parts of the screen, maximizing workspace and allowing work on other tasks while still being available for customer chats. Customizable docked chat windows can display customer details, conversation history, and canned messages. This tutorial provides step-by-step guidance for this feature.
Chat window docking is a LiveAgent feature that allows customer support agents to dock the chat window into different parts of the screen, such as the left, right, or bottom corners. It helps agents to maximize their workspace and be able to work on other tasks while still being available for customer chats. Docked chat windows can be customized to display various information, such as customer details, the conversation history, or canned messages that can be quickly accessed by agents. This video is a step-by-step guide that shows how the chat window docking works in LiveAgent. It makes it much easier to understand its full functionality.
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