Discover LiveAgent - comprehensive communication solutions for businesses. Features include chat functionality, ticket management, agent and department performance reports, customizable customer portal, and customer support. Free and paid versions available.
This video demonstrates the features and options available in the Live Agent application. The dashboard provides an overview of the account, including active departments, online agents, and statistics. The ticket section allows for communication and sorting of tickets by priority and other filters. Reports offer insights on overall performance, and the customer portal allows for management and customization of the knowledgebase. Users can upgrade to a paid version of Live Agent and can reach out to support for assistance.
hi there let me walk you through live
agent so you can use the most out of the
application let's start with the
dashboard the dashboard gives you
overall information on what's happening
in your account you can see your active
departments online agents start an
internal chat conversation see your
statistics in overall leaderboards in
the top panel you have quick access to
the availability management simply
switch on and off the departments where
you want to answer tickets chats in
phone calls please note that only admins
and agents who have the ability to
switch statuses can do this also in the
top right corner you can go into a pause
edit your profile or log out in the chat
section you can see your online visitors
running in pending chats and more see
our other videos to explore live agents
chat functionality let's navigate to
tickets here's all the communication
between you and your customers sorting
neatly by priority live agents stores
your complete communication history
without limitations you can create a
ticket by clicking the new button in
selecting a type of the ticket
inside a ticket you can see the whole
view additional information about your
customer answer the ticket
or transfer the ticket to your colleague
or different Department
on the left side you can see the filter
section if you want to filter tickets by
tags departments agents or pretty much
anything else you can do that by
creating filters for search you can use
the general search bar the search bar
for the current filter setup a custom
filter or navigate to the search section
for a more comprehensive search option
reports give you insights on overall
performance agent performance Department
reports channel reports tag reports in
agents ranking rebukes and rewards
they also give you a summary on when
were your agents online in for how long
customer portal allows you to manage and
customize your knowledgebase search
feedback forms and buttons
you can also manage your contacts in
companies here in the my account section
you can upgrade to a paid version of
live agent the checkout is SSL secure
and we support most of the available
credit cards if you have any questions
feel free to reach out to support at la
desk comm or start a live chat
conversation on our website thanks for
LiveAgent offers a wide range of advanced features and functionalities that can help businesses and organizations achieve efficient and effective customer support.
One of LiveAgent’s key features is its ticketing system. With this system, businesses can easily manage customer conversations and track the status of each ticket. LiveAgent also provides automation rules to automate repetitive tasks, which frees up agents’ time to focus on more complex issues. LiveAgent also includes a reporting dashboard that offers real-time insights into your performance. These insights can help you identify specific areas that need improvement. Another unique feature is gamification, which motivates agents to improve their performance by using point systems, rankings, and rewards. This can help to enhance overall efficiency and productivity of your team. LiveAgent provides live chat functionality, which allows businesses to connect with customers in real-time and therefore provide them with immediate support. The built-in call center makes it easy to handle phone support.
LiveAgent is a customer support software with features like ticketing and live chat. It emphasizes starting with the basics and highlights the benefits of help desk ticketing and direct customer communication. LiveAgent also offers customizable ticket fields and is used by well-known companies.
LiveAgent is highly recommended as a superior alternative to Kayako, providing added value and quick, effective support solutions for businesses.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
Implementing LiveAgent, a multi-channel helpdesk software, is crucial for businesses to improve customer service and maintain a good reputation. It offers multichannel support, integrates with social media, and provides a help center for enhanced customer satisfaction.
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