5 Ways AI is Changing Customer Service

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with the development of artificial
intelligence especially conversational
ai and the wide use of chat bots in the
business fields a revolution quietly
swept the whole market and brought
complete changes to both businesses and
customer experience
here are five ways ai is changing
customer service
automated customer service is becoming
more prevalent
automated customer services are offered
by software-based platforms that provide
a combination of human-centric services
nowadays chat bots have been widely used
in the customer service industry and
replaced many human agents and telephone
marketers
with the automated customer service
provided by chat bots businesses can
reduce costs on human labor improve
working efficiency automatically collect
customer information and predict future
needs for consumers chat bots provide a
refreshing and more convenient service
which requires less waiting time and
provides personalized recommendations
ai powered chat bots are freeing up
human agents to deal with more complex
issues
today's chat bots are getting clever to
conduct conversations with customers and
provide simple services such as paying
the bill
checking account balances and typing
information with chat bots taking over
some simple but time-consuming tasks
human agents are facing less pressure
and can give more effort to solve
complex issues
such as responding to customer questions
feedback and complaints
personalized recommendations to
customers
another benefit brought by automated
customer services is offering
personalized recommendations to
customers
automated customer service relies on
software-based platforms that can
collect users data classify it and then
reuse it as a reference to offer
personalized recommendations
anticipate customer needs and
proactively address them
while consumers benefit from ai customer
service with personalized
recommendations companies also benefit
from the technology since it can
automatically anticipate customer needs
and address them in advance the
predictive analytics of ai allows
businesses to design sales strategies
prepare future campaigns
make priorities and balance demands and
supplies before problems show up
more targeted marketing and sale efforts
through data collection data analysis
and data classification ai customer
service does not only learn the consumer
behavior of customers but also
categorizes people into different groups
based on their interests and consuming
habits
then
ai customer service can automatically
choose the target audience group whose
needs will most likely be fulfilled by
the product in this way ai customer
service will improve the efficiency of
marketing and maximize the results of
sale efforts
we hope you enjoyed this video and learn
more about ai's involvement in the
customer service industry
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you