When people join conferences or meetings, they typically come with questions. Sli.do is a web-app that allows them to ask the most burning ones and at the same time express their opinion. It creates this beautiful conversation between the presenter and the audience. If someone wants to purchase and use Sli.do, we want to do a little more than just let them. If that is the case our Success Team will reach out walk them through the basics and answer even the most simple questions they may have. LiveAgent is a great tool for us to do it effectively and in real-time. Events and meetings are a very dynamic environment. Everything changes all the time, that is why live chat and phone calls help us stay close to our clients and emails, on the other hand, help us prioritize the key conversations we have with them. So we're flagging emails, creating tags for specific emails and assigning different priorities. The greatest thing about LiveAgent is that it can manage everything from one place whether it is a phone call, chat or an email. It is very easy to talk to our clients even during the busiest time of the day. LiveAgent, therefore, allows us to reach out faster and secure a smooth and successful event for our client. That's also why our response time is now close to 30 minutes.