One complex solution for different use cases

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Use case scenarios

Countless ways to improve with one tool

LiveAgent is a help desk software that adapts to different business purposes and needs. Learn how one omnichannel communication platform satisfies the requirements of other companies and implement the same benefits in your company as well.

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Explore how LiveAgent fits your specific case

Discover how you can successfully push website visitors through the sales funnel with help desk software.

Convert website visitors into paying customers thanks to behavior tracking tools, proactive chat invitations, and more.

Improve your customer service by providing omnichannel, personalized, and context-rich support.

Boost your customer engagement with community forums, call buttons, and proactive chat invitations.

Discover the many benefits of a shared inbox including improved security, collision detection, and seamless collaboration options.

Take control of your social media with our Facebook, Twitter, and Instagram integrations that track all comments and mentions.

Provide lightning-fast responses to customer queries thanks to our real-time chat and universal inbox.

Increase the number of sales you make with smart automation tools, real-time chat, and built-in CRM software.

Track what’s being said about you, join conversations, and set the record straight with our Twitter keyword monitoring feature.

Reduce ticket volumes by creating a self-service portal that your customers can use to resolve issues independently.

Discover how LiveAgent can help you in all areas of business regardless of your business size or niche.

Not sure if LiveAgent is the right fit for your industry? Check out our use cases to find out how we can be an asset.

Grow with the best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Reasons why companies switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk,, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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