What Is a Cloud PBX & How Does it Work?
Mapping buyer personas and their journey stages can improve customer care and address challenges for loyal customers. Cloud PBX offers advanced features and freedom in communication for businesses without the need for hardware maintenance.
Best 20 knowledge base software in 2023
Learn about the benefits of software integration, cloud-based solutions, and APIs. LiveAgent offers customer service software with ticketing, live chat, and automation features. Feederloop integrates with LiveAgent for video calls and screen sharing. Knowledge base software helps businesses manage and distribute content. Compare the top 5 software providers and their features, pricing, and ratings. LiveAgent is recommended for its user-friendly interface and customization options. HelpCrunch offers self-service portals and customization. Notion centralizes existing knowledge bases. Document360 provides file management and real-time search.
New client onboarding checklist
Setting short and long-term goals is essential in building a successful client relationship. Use tools like SMART goal setting worksheet and project management software to track progress. Keeping track of client data is crucial for effective communication and personalized service. Utilize LiveAgent's help desk contacts feature. Assessing customer usage helps understand their needs and optimize support. Tools like user testing software and analytics software are helpful in analyzing usage data.
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