If you are not taking care of your customers, your competitors will. Keep your customers engaged and satisfied with the right help desk software.
Create stunning customer portals, knowledge bases, and complex IVR trees.
Filter tickets according to tags, departments, issues, or communication channels.
Automatically assign and transfer ticket responsibilities to agents or departments.
Utilize advanced features such as our built-in call center or native live chat.
Follow your customer's problem resolution journey through different channels while staying in the same hybrid ticket stream.
I find the organizational tools the best thing about Live-agent. I started with an Outlook based system and searching for emails even a week old was a test in agony. With Live-Agent the ability to auto organizes our emails, with tags, persons, folders, custom filters, timed coloring, etc has made dealing with emails so much easier. I rarely have to search for more than a min to find what I want. Robert
LiveAgent is an excellent product. It’s easy to use service has really made it so much easier to train new and even existing staff (as needed) within Support to be able to answer Support Tickets or LiveChat.
We have really enjoyed the easy-to-use functionalities as everything is within the product and it doesn’t take long to find anything at all. The helpful guide you receive in the beginning really takes a lot of guess work out of looking for things. April
When I first subscribed to LiveAgent in 2018 I thought it was good. But it wasn’t till I started using it that I found it to be perfect – and continues to grow to this day. For example, ever wanted to have customers connect to you via a call centre (in other words, have them automatically queued?). Not only can you do that, but you can do it all within LiveAgent. Astonishing stuff. Quentin
Our office has been using Live Agent for the past several years, and the chat/message functionality has proven invaluable in helping our team provide excellent customer service. Easy to use and simple to learn, Live Agent has proven to be a blessing for our company, and the instant chat option is a powerhouse in generating new accounts. Being able to answer questions, and provide sample reports through the chat file upload feature, is priceless. Douglas
Overall Live agent has made our office more productive and has allowed us to better track current and past events. In using Live-Agent in day to day use the auto-tagging, rules, colourization of emails, and search functionsm make dealing with problems and solutions so much faster. We better understand and find what we want and better know who to bring into client issues. When I started we have 5 employees and all used outlook. The about of control and organization Live-Agent allows has put us lightyears ahead. Robert
I love Live Agent. The Features are great, has a clean design without all the fat just lean and mean. Super good team always upgrading and updating an already awesome tool. Customers are able to connect to chat with us quickly and receive help or ask us question – great integrations Knowledgebase and more get this Tool and thank me later. Larry
Excellent Experience Overall – I Recommend LiveAgent. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items. Jacob
LiveAgent boasts the fastest chat widget on the market. It enables you to chat with your customers in real time, make use of pre-chat forms, offline forms, invitations to chat and much more.
Monitor all your communication channels from LiveAgent's universal inbox.
Track your agent's performance by time, number of tickets resolved, and more!
Discover areas of improvement with our robust analytics features.
Create comprehensive reports in multiple formats with our powerful reporting dashboard.
All mentions, comments, and messages from Facebook, Facebook Messenger, Twitter, Instagram, and Viber will be automatically converted into tickets and pushed into your dashboard.
Centralize phone calls from your website or landline. Choose your VoIP provider and connect unlimited SIP trunks and local numbers. Route calls to appropriate agents and store call recordings for training, legal and quality purposes.
Every time a key word that you're tracking is Tweeted, you'll be notified in your LiveAgent dashboard in the form of a ticket. Monitoring specific keywords enables you to see what your customers are saying about you, even if they don't explicitly tag you in their Tweets.
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent's customer portals are fully customizable, so you can make them match the style of your business.
See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.
We offer concierge migration services from most of the popular help desk solutions.
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