"Since we are using LiveAgent our response time improved by 60%. "
Looking for a Tidio alternative?
Discover why LiveAgent is the best Tidio alternative on the market.
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Fed up with your help desk software?
Switch to our multi-channel customer communication software and let your customers reach you conveniently via their favorite channels. Everything is available in one unified system made for convenient use. Start your free trial today and improve customer satisfaction further with LiveAgent.
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Tidio vs LiveAgent at a glance
See a detailed comparison of Tidio vs LiveAgent features.
LiveAgent | Tidio | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
The fastest chat tool on the market
Chat service is a fast and reliable option for customer communication. LiveAgent’s live chat is the fastest on the market, with chat displayed speeds at 2.5 seconds. It’s also supported by great features that can improve customer engagement and agent productivity.
Real-time typing-view lets you see what your customers are typing before they hit send, while proactive chat invitations encourage customers to contact you. Have a look at the full list of features or try them out.
Solve customer queries via more channels
Tidio chat is an amazing tool for providing customer support. However, not every help desk can rely on just chat to provide amazing customer support. That’s why LiveAgent offers email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Twitter and Instagram.
Build better customer relationships and let your customers reach you from every important online place. Try it out today and see how you can improve your help desk with multi-channel ticketing.
Customer experience management made easier
LiveAgent is backed up by advanced features for every tool and communication channel you have available in your plan. Manage your contacts, and use advanced filtering to sort through incoming messages from your customers. Create custom IVR trees for your call center.
Make custom chat and call buttons or adjust your branding and article style in your customer portal. Have a look at the full list of features to see what you can do with LiveAgent.
We can show you amazing user experience
We understand that providing customer support can be a difficult job when there’s no one to help you. That’s why our customer support is available 24/7 for everyone who wants to learn something new or needs help with solving an issue.
LiveAgent has many happy customers and you can become one too. Start your free trial today and see how we do it or have a look at our reviews and read why customers switched to LiveAgent.
LiveAgent vs. Tidio comparison
Check out how we compare to Tidio based on customer reviews on Capterra
See how LiveAgent has boosted the productivity of our clients:
We have worked with thousands of amazing people
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"I have to say, I have never experienced such a professional customer approach. "
"I have to say, I have never experienced such a professional customer approach. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We find LiveAgent to be the best live chat solution by far. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I have to say, I have never experienced such a professional customer approach. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"LiveAgent sped up our communication with our customers and gave us an option to chat with them as well. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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Join our community of happy clients and provide excellent customer support with LiveAgent.
