Help Desk Ticketing Software by LiveAgent

Are you tired of boring Ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations your customer service nightmare will end with the simple click of the "Sign Up" button.

Take a look at LiveAgent's ticketing software

Ticketing system is just a part of a much more complex solution

1
2
3
4

Universal inbox

Combine all your communication channels into the universal inbox, a smarter version of regular email. Emails, chats, calls, social media posts and others are all accessible from single place.

Hybrid ticket stream

No matter where the communication starts, the tickets look always the same. Start a chatting with customer on live chat, continue with follow up via email and finish it via call. All from the same interface and ticket.

Canned messages

Speed up the process of replying to customers by preparing the answers to common demands and questions. Save a short reply and surprise your customers.

Internal tickets and notes

Create tickets only visible to your colleagues and assign them to a specific person. Use them as reminders, for the creation of tasks or for making notes to you and your co-workers.

Why Ticketing Software?

Smart ticketing system makes it easy to cover all your customer service needs. Receive, process and respond to requests with ease and improve the relations with your customers.

Business Benefits

Simplify your channels

Automate your common tasks

Have clear responsibilites

Stay organized

Positive Impact

Professional approach

18% increase in conversion rates

Detailed insights and reports

Decreased costs 

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your business partners.

Ticketing Software with Intuitive UI

LiveAgent ticketing software automatically tracks and transforms all your customer issues into tickets. Every incoming form of communication is transformed into Tickets for better convenience and management. The UI is adaptable, intuitive and the users simply love it.

Knowledge Base
as Part of Ticketing

70% of customers prefer to look for answers before contacting customer service. In addition to ticketing software functionality, in the same package, LiveAgent offers a fully adaptable Customer Portal with Knowledge Base, FAQs and Forum. Let customers help themselves by providing answers even when your agents are offline.

All-in-one ticketing software

Email ticketing

Smart email ticketing and distribution makes sure no email ever gets lost or answered twice.

Clever ticket routing

LiveAgent automatically selects the most appropriate agent based on SLA priorities.

Powerful collaboration

Let your agents help each other and answer tickets faster with collaboration features.

Increased satisfaction

According to marketing reasearch, satisfied customers are tend to spend more.

Seamless
Ticketing Distribution

Make sure your customer service agents always have their optimal load. Define how many tickets, chats, and phone calls they can handle. Automatically rotate phone duty, set pause times and let them rest when they need it. Assign tickets at any stage in their life to individual agents or whole departments. Set your own Rules and criteria for ticket distribution based on Ticket parameters, events, or time-­based conditions.

Responsibility management

With LiveAgent, you can easily manage ticket responsibilities. Change the ownership of a Ticket to a different department or even an individual Agent. Always know who is responsible for solving each Ticket. Never hear that "I didn't know it was my responsibility" again.

Transparent
and Fair Pricing

No contracts, no hidden fees, month-to-month billing. Fully transparent pricing, billed only for real usage every month. Select the right plan and provide the best customer support.

Ticket

For Small Businesses and Entrepreneurs

$15 /mo

Ticket+Chat

For Medium-sized Businesses and Professional Agencies

$29 /mo

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? Guess right.. LiveAgent!

Try it now for free No Credit Card Required

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.