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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your ticketing software?

Discover why LiveAgent is the best ticketing alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
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Help desk software comparison
Alternatives background

Ready for a new ticketing system?

Is your ticketing software not living up to your expectations? Need an alternative? Our thorough comparison will shed some light on the most popular ticketing systems out there.

 

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logo clients airbus
logo clients nascar
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Why is LiveAgent the best ticketing alternative?

Social customer service templates

130+ integrations

Call center agent provind support via phone

Unlimited storage

Person drafting the integration flow

More features

Person speaking multiple languages

24/7 support

Features Liveagent
Try the top ticketing software for free! No credit card required.
Zendesk
Compare Zendesk with LiveAgent.
SysAid
Compare SysAid with LiveAgent.
Helpdesk.com Help Scout
Compare Help Scout with LiveAgent.
Rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
SysAid received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.6
Helpdesk.com received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.7
Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.4
SysAid is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.8
Helpdesk.com is rated 4.8 out of 5 for ease of use by verified users on Capterra.
4.7
Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.5
SysAid is rated 4.5 out of 5 for customer support by verified users on Capterra.
4.8
Helpdesk.com is rated 4.8 out of 5 for customer support by verified users on Capterra.
4.8
Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra.
Price
Software price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
$5/month/agent Price in USD per agent per month.
Unknown
$4/month/agent Price in USD per agent per month.
$15/month/agent Price in USD per agent per month.
Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions.
LiveAgent offers alerts and escalations.
Zendesk offers alerts and escalations.
SysAid offers alerts and escalations.
Helpdesk.com offers alerts and escalations.
Help Scout offers alerts and escalations.
Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
LiveAgent offers automated routing.
Zendesk offers automated routing.
SysAid offers automated routing.
Helpdesk.com offers automated routing.
Help Scout offers automated routing.
Call center management
A centralized dashboard for making, receiving, and managing calls.
LiveAgent offers call center management.
Zendesk offers call center management.
SysAid does not offer call center management.
Helpdesk.com does not offer call center management.
Help Scout offers call center management.
Customizable branding
Option to use a white label (branding free).
LiveAgent offers customizable branding.
Zendesk offers customizable branding.
SysAid offers customizable branding.
Helpdesk.com offers customizable branding.
Help Scout offers customizable branding.
Email integration
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software.
LiveAgent offers email integrations.
Zendesk offers email integrations.
SysAid offers email integrations.
Helpdesk.com offers email integrations.
Help Scout offers email integrations.
Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
LiveAgent offers interaction tracking.
Zendesk offers interaction tracking.
SysAid offers interaction tracking.
Helpdesk.com offers interaction tracking.
Help Scout offers interaction tracking.
Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories.
LiveAgent offers knowledge base management.
Zendesk offers knowledge base management.
SysAid offers knowledge base management.
Helpdesk.com does not offer knowledge base management.
Help Scout offers knowledge base management.
Macros/templated responses
A feature that allows users to create pre-defined answers to frequently asked questions that can be deployed with a single click.
LiveAgent offers macros/templated responses.
Zendesk offers macros/templated responses.
SysAid offers macros/templated responses.
Helpdesk.com offers macros/templated responses.
Help Scout offers macros/templated responses.
Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
LiveAgent offers multi-channel communication.
Zendesk offers multi-channel communication.
SysAid offers multi-channel communication.
Helpdesk.com offers multi-channel communication.
Help Scout does not offer multi-channel communication.
Network monitoring
Monitor your system/network status to see if all systems are online and functioning properly.
LiveAgent offers network monitoring.
Zendesk offers network monitoring.
SysAid does not offer network monitoring.
Helpdesk.com does not offer network monitoring.
Help Scout offers network monitoring.
Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
LiveAgent offers real-time chat.
Zendesk offers real-time chat.
SysAid offers real-time chat.
Helpdesk.com does not offer real-time chat.
Help Scout offers real-time chat.
Remote access/control
The ability to remotely access and control a customer’s computer for faster problem resolution.
LiveAgent does not offer remote access/control.
Zendesk does not offer remote access/control.
SysAid offers remote access/control.
Helpdesk.com does not offer remote access/control.
Help Scout does not offer remote access/control.
Reporting/Analytics
An analytics dashboard that enables users to generate performance reports.
LiveAgent offers reporting/analytics.
Zendesk offers reporting/analytics.
SysAid offers reporting/analytics.
Helpdesk.com offers reporting/analytics.
Help Scout does not offer reporting/analytics.
Self service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers a self service portal.
Zendesk offers a self service portal.
SysAid offers a self service portal.
Helpdesk.com does not offer self service portal.
Help Scout offers a self service portal.
Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more.
LiveAgent offers service level agreement (SLA) management.
Zendesk offers service level agreement (SLA) management.
SysAid offers service level agreement (SLA) management.
Helpdesk.com does not offer service level agreement (SLA) management.
Help Scout offers service level agreement (SLA) management.
Social media integration
Integrations with popular social networks such as Facebook.
LiveAgent offers social media integrations.
Zendesk offers social media integrations.
SysAid does not offer social media integrations.
Helpdesk.com does not offer social media integrations.
Help Scout does not offer social media integrations.
Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more.
LiveAgent offers ticket management.
Zendesk offers ticket management.
SysAid offers ticket management.
Helpdesk.com offers ticket management.
Help Scout offers ticket management.
Workflow configuration
Automation rules that can be implemented to speed up customer support processes.
LiveAgent offers workflow configuration.
Zendesk offers workflow configuration.
SysAid offers workflow configuration.
Helpdesk.com offers workflow configuration.
Help Scout does not offer workflow configuration.
LiveAgent streamlines multiple customer service channels into one piece of software

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
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logo clients usc
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Universal-Inbox-feature-LiveAgent

Mise en place

Our ticketing software supports multi-user access and streamlines all messages from social media, email, live chat, and phone into a single inbox.

Save on storage

LiveAgent offers unlimited storage for your tickets, documents, and calls recordings, unlike many of our competitors. 

Yet another reason why we’re the best ticketing alternative.

Call Recording Example inside of the ticket
Create-rule-in-LiveAgent

Make time for making sales

LiveAgent boasts the richest automation features, making it the perfect ticketing alternative to your current provider.

Streamline processes by automating mundane tasks like assigning tags and responsibilities or following up on emails.

Info at your fingertips

Our ticketing alternative eliminates the need for external tools, by providing built-in alternatives.

For example, our built-in CRM enables agents to view customer info and answer tickets from one interface.

Ticket_Customer-insights-CRM
Inbound and Outbound Call Center Software

Feeling stuck?

Our ticketing alternative offers free internal in-app chats and calls.

For even more convenience, our ticketing alternative enables you to share clickable ticket IDs with your colleagues.

Stay ahead

Save your agents over 15 hours of work each week by creating predefined answers to frequently asked questions in the form of canned messages.

Canned messages feature in Live chat software - LiveAgent
Split tickets feature in Ticketing software - LiveAgent

Improve response times by 26%

Received a ticket containing multiple requests? Split the ticket in two to ensure faster problem resolution.

Alternatively, merge two or more tickets into one to ensure no time is wasted resolving the same request multiple times.

Fully adaptable

LiveAgent is 100% scalable and customizable to your business needs, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Help desk templates
Reports-Liveagent-feature

Achieve more

The best ticketing alternative allows you to dig deep.

Learn how many tickets you receive each month, how many were answered on time, which SLAs were not met, and who was responsible for them.

Make it a game

Does your ticketing software make everyday work fun?

Our ticketing alternative is one of the best, as it allows agents to play games that promote healthy competition and boost efficiency. 

Woman holding PlayStation gaming controller in hands
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Here's what our clients have to say

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    It’s a pleasure to have a great portal that improves our customer service.

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    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

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    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • Hendrik Henze

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • Razvan Sava

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time increased by 60%.

  • Taras Baca

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • user testimonials

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

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    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

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    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Christian Lange

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Jens Malmqvist

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • user testimonials

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • JanWienk

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    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Allan Bjerkan

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    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Sissy Böttcher

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • Peter Koning

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • user testimonials

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • Rick Nuske

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • Vojtech Kelecsenyi

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Rafael Kobalyan

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Martin Drugaj

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • Ivan Golubović

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • user testimonials

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • Randy Bryan

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Timothy G. Keys

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • user testimonials

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • Hilda Andrejkovičová

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • user testimonials

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • user testimonials

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • David Chandler

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    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

Why should you opt for LiveAgent as a ticketing alternative?

With LiveAgent, you are in control of your ticketing system. Our cloud-based solution provides you with a help desk that is easy to use and manage. The pricing is simple, and you pay only for what you use. Thus, you can add, change or delete agents and services.

What ticketing features does LiveAgent offer?

LiveAgent offers plenty of ticketing features, such as universal inbox, rules, hybrid ticket stream, canned messages, CRM, online ticket history, email notifications, agent ranking, tickets export, audit log, and more.

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