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Ready for a new ticketing system?

Is your ticketing software not living up to your expectations? Need an alternative? Our thorough comparison will shed some light on the most popular ticketing systems out there.

 

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slido green

Why is LiveAgent the best ticketing alternative?

Social customer service templates

130+ integrations

Call center agent provind support via phone

Unlimited storage

Person drafting the integration flow

More features

Person speaking multiple languages

24/7 support

Rating
LiveAgent
4.7
Zendesk
4.3
Freshdesk
4.5
Helpdesk
4.6
Kayako
4.0
Ease of use
LiveAgent
4.6
Zendesk
4.3
Freshdesk
4.5
Helpdesk
4.8
Kayako
4.5
Customer support
LiveAgent
4.7
Zendesk
4.2
Freshdesk
4.6
Helpdesk
4.8
Kayako
4.0
Price
LiveAgent
$15/mo
Zendesk
$5/mo
Freshdesk
$15/mo
Helpdesk
$4/mo
Kayako
$15/mo
Alerts / escalations
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Automated routing
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Only in $30.00/mo and $60.00/mo plans
Call center Management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Customizable branding
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Only in $30.00/mo and $60.00/mo plans
Document storage
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Email integration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Interaction tracking
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
IT asset management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Knowledge base management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Macros/templated responses
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Only in $30.00/mo and $60.00/mo plans
Multi-Channel communication
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Network monitoring
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Real-time chat
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Remote access/control
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Unknown
Reporting/Analytics
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Basic only, advanced in only in $30.00/mo and $60.00/mo plans
Self service portal
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Service Level Agreement (SLA) management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Only in $60.00/mo plans
Social media integration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Ticket management
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Workflow configuration
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Only in $30.00/mo and $60.00/mo plans
Features
LiveAgent
Zendesk
Freshdesk
Helpdesk
Kayako
Rating
4.7
4.3
4.5
4.6
4.0
Ease of use
4.6
4.3
4.5
4.8
4.0
Customer support
4.7
4.2
4.6
4.8
4.0
Price
$15/mo
$5/mo
$15/mo
$4/mo
$15/mo
Alerts / escalations
Unknown
Automated routing
Only in $30.00/mo and $60.00/mo plans
Call center Management
Customizable branding
Only in $30.00/mo and $60.00/mo plans
Document storage
Unknown
Email integration
Interaction tracking
Unknown
IT asset management
Unknown
Knowledge base management
Macros/templated responses
Only in $30.00/mo and $60.00/mo plans
Multi-Channel communication
Network monitoring
Real-time chat
Remote access/control
Unknown
Reporting/Analytics
Basic only, advanced in only in $30.00/mo and $60.00/mo plans
Self service portal
Service Level Agreement (SLA) management
Only in $60.00/mo plans
Social media integration
Ticket management
Workflow configuration
Only in $30.00/mo and $60.00/mo plans
LiveAgent streamlines multiple customer service channels into one piece of software

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Universal-Inbox-feature-LiveAgent

Mise en place

Our ticketing software supports      multi-user access and streamlines all messages from social media, email, live chat, and phone into a single inbox.

Save on storage

LiveAgent offers unlimited storage for your tickets, documents, and calls recordings, unlike many of our competitors. 

Yet another reason why we’re the best ticketing alternative.

Call Recording Example inside of the ticket
Create-rule-in-LiveAgent

Make time for making sales

LiveAgent boasts the richest automation features, making it the perfect ticketing alternative to your current provider.

Streamline processes by automating mundane tasks like assigning tags and responsibilities or following up on emails.

Info at your fingertips

Our ticketing alternative eliminates the need for external tools, by providing built-in alternatives.

For example, our built-in CRM enables agents to view customer info and answer tickets from one interface.

Ticket_Customer-insights-CRM
Inbound and Outbound Call Center Software

Feeling stuck?

Our ticketing alternative offers free internal in-app chats and calls.

For even more convenience, our ticketing alternative enables you to share clickable ticket IDs with your colleagues.

Stay ahead

Save your agents over 15 hours of work each week by creating predefined answers to frequently asked questions in the form of canned messages.

Canned messages Macros LiveAgent
Split-tickets-LiveAgent

Improve response times by 26%

Received a ticket containing multiple requests? Split the ticket in two to ensure faster problem resolution.

Alternatively, merge two or more tickets into one to ensure no time is wasted resolving the same request multiple times.

Fully adaptable

LiveAgent is 100% scalable and customizable to your business needs, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Help desk templates
Reports-Liveagent-feature

Achieve more

The best ticketing alternative allows you to dig deep.

Learn how many tickets you receive each month, how many were answered on time, which SLAs were not met, and who was responsible for them.

Make it a game

Does your ticketing software make everyday work fun?

Our ticketing alternative is one of the best, as it allows agents to play games that promote healthy competition and boost efficiency. 

Woman holding PlayStation gaming controller in hands
Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Here's what our clients have to say

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed it! LiveAgent!

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