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Looking for ticketing alternatives?
Is your ticketing software not living up to your expectations? Need an alternative? Our thorough comparison will shed some light on the most popular ticketing systems out there.
Why is LiveAgent the best ticketing alternative?
130+ integrations
Unlimited storage
More features
24/7 support
| Features | Liveagent
Try the top ticketing software for free! No credit card required. | Zendesk
Compare Zendesk with LiveAgent. | SysAid
Compare SysAid with LiveAgent. | Helpdesk.com | Help Scout
Compare Help Scout with LiveAgent. |
|---|---|---|---|---|---|
| Rating
Overall software ratings from verified users on Capterra. | 4.7 LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra. | 4.3 Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra. | 4.5 SysAid received an overall rating of 4.5 out of 5 by verified users on Capterra. | 4.6 Helpdesk.com received an overall rating of 4.6 out of 5 by verified users on Capterra. | 4.7 Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra. |
| Ease of use
Ease of use ratings from verified users on Capterra. | 4.6 LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra. | 4.3 Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra. | 4.4 SysAid is rated 4.4 out of 5 for ease of use by verified users on Capterra. | 4.8 Helpdesk.com is rated 4.8 out of 5 for ease of use by verified users on Capterra. | 4.7 Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra. |
| Customer support
Customer support ratings from verified users on Capterra. | 4.7 LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra. | 4.2 Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra. | 4.5 SysAid is rated 4.5 out of 5 for customer support by verified users on Capterra. | 4.8 Helpdesk.com is rated 4.8 out of 5 for customer support by verified users on Capterra. | 4.8 Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra. |
| Price
Software price in USD per agent per month. |
$9/month/agent
Price in USD per agent per month. |
$5/month/agent
Price in USD per agent per month. |
Unknown
|
$4/month/agent
Price in USD per agent per month. |
$15/month/agent
Price in USD per agent per month. |
| Alerts / escalations
Alerts and escalations for tickets and SLAs based on priority and pre-defined conditions. | LiveAgent offers alerts and escalations. | Zendesk offers alerts and escalations. | SysAid offers alerts and escalations. | Helpdesk.com offers alerts and escalations. | Help Scout offers alerts and escalations. |
| Automated routing
Automated ticket routing to specific departments and agents based on pre-defined conditions. | LiveAgent offers automated routing. | Zendesk offers automated routing. | SysAid offers automated routing. | Helpdesk.com offers automated routing. | Help Scout offers automated routing. |
| Call center management
A centralized dashboard for making, receiving, and managing calls. | LiveAgent offers call center management. | Zendesk offers call center management. | SysAid does not offer call center management. | Helpdesk.com does not offer call center management. | Help Scout offers call center management. |
| Customizable branding
Option to use a white label (branding free). | LiveAgent offers customizable branding. | Zendesk offers customizable branding. | SysAid offers customizable branding. | Helpdesk.com offers customizable branding. | Help Scout offers customizable branding. |
| Email integration
The ability to connect the ticketing software with multiple email addresses in order to receive, answer, and write emails directly from the software. | LiveAgent offers email integrations. | Zendesk offers email integrations. | SysAid offers email integrations. | Helpdesk.com offers email integrations. | Help Scout offers email integrations. |
| Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on. | LiveAgent offers interaction tracking. | Zendesk offers interaction tracking. | SysAid offers interaction tracking. | Helpdesk.com offers interaction tracking. | Help Scout offers interaction tracking. |
| Knowledge base management
A feature that allows users to create and manage comprehensive knowledge repositories. | LiveAgent offers knowledge base management. | Zendesk offers knowledge base management. | SysAid offers knowledge base management. | Helpdesk.com does not offer knowledge base management. | Help Scout offers knowledge base management. |
| Macros/templated responses
A feature that allows users to create pre-defined answers to frequently asked questions that can be deployed with a single click. | LiveAgent offers macros/templated responses. | Zendesk offers macros/templated responses. | SysAid offers macros/templated responses. | Helpdesk.com offers macros/templated responses. | Help Scout offers macros/templated responses. |
| Multi-Channel communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software. | LiveAgent offers multi-channel communication. | Zendesk offers multi-channel communication. | SysAid offers multi-channel communication. | Helpdesk.com offers multi-channel communication. | Help Scout does not offer multi-channel communication. |
| Network monitoring
Monitor your system/network status to see if all systems are online and functioning properly. | LiveAgent offers network monitoring. | Zendesk offers network monitoring. | SysAid does not offer network monitoring. | Helpdesk.com does not offer network monitoring. | Help Scout offers network monitoring. |
| Real-time chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors. | LiveAgent offers real-time chat. | Zendesk offers real-time chat. | SysAid offers real-time chat. | Helpdesk.com does not offer real-time chat. | Help Scout offers real-time chat. |
| Remote access/control
The ability to remotely access and control a customer’s computer for faster problem resolution. | LiveAgent does not offer remote access/control. | Zendesk does not offer remote access/control. | SysAid offers remote access/control. | Helpdesk.com does not offer remote access/control. | Help Scout does not offer remote access/control. |
| Reporting/Analytics
An analytics dashboard that enables users to generate performance reports. | LiveAgent offers reporting/analytics. | Zendesk offers reporting/analytics. | SysAid offers reporting/analytics. | Helpdesk.com offers reporting/analytics. | Help Scout does not offer reporting/analytics. |
| Self service portal
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content. | LiveAgent offers a self service portal. | Zendesk offers a self service portal. | SysAid offers a self service portal. | Helpdesk.com does not offer self service portal. | Help Scout offers a self service portal. |
| Service Level Agreement (SLA) management
A feature that enables you to manage and monitor SLA logs, SLA compliance, and more. | LiveAgent offers service level agreement (SLA) management. | Zendesk offers service level agreement (SLA) management. | SysAid offers service level agreement (SLA) management. | Helpdesk.com does not offer service level agreement (SLA) management. | Help Scout offers service level agreement (SLA) management. |
| Social media integration
Integrations with popular social networks such as Facebook. | LiveAgent offers social media integrations. | Zendesk offers social media integrations. | SysAid does not offer social media integrations. | Helpdesk.com does not offer social media integrations. | Help Scout does not offer social media integrations. |
| Ticket management
Manage tickets with ticket transfers, ticket merging, splitting, marking as spam, snoozing, and more. | LiveAgent offers ticket management. | Zendesk offers ticket management. | SysAid offers ticket management. | Helpdesk.com offers ticket management. | Help Scout offers ticket management. |
| Workflow configuration
Automation rules that can be implemented to speed up customer support processes. | LiveAgent offers workflow configuration. | Zendesk offers workflow configuration. | SysAid offers workflow configuration. | Helpdesk.com offers workflow configuration. | Help Scout does not offer workflow configuration. |
Compare LiveAgent
with other platforms
Trusted by 30,000+ companies and 150M end users
Everything in one place
Our ticketing software supports multi-user access and streamlines all messages from social media, email, live chat, and phone into a single inbox.
Save on storage
LiveAgent offers unlimited storage for your tickets, documents, and calls recordings, unlike many of our competitors.
Yet another reason why we’re the best ticketing alternative.
Make time for making sales
LiveAgent boasts the richest automation features, making it the perfect ticketing alternative to your current provider.
Streamline processes by automating mundane tasks like assigning tags and responsibilities or following up on emails.
Info at your fingertips
Our ticketing alternative eliminates the need for external tools, by providing built-in alternatives.
For example, our built-in CRM enables agents to view customer info and answer tickets from one interface.
Feeling stuck?
Our ticketing alternative offers free internal in-app chats and calls.
For even more convenience, our ticketing alternative enables you to share clickable ticket IDs with your colleagues.
Stay ahead
Save your agents over 15 hours of work each week by creating predefined answers to frequently asked questions in the form of canned messages.
Improve response times by 26%
Received a ticket containing multiple requests? Split the ticket in two to ensure faster problem resolution.
Alternatively, merge two or more tickets into one to ensure no time is wasted resolving the same request multiple times.
Fully adaptable
LiveAgent is 100% scalable and customizable to your business needs, whether you’re on a trajectory ad Astra or need to scale down seasonally.
Achieve more
The best ticketing alternative allows you to dig deep.
Learn how many tickets you receive each month, how many were answered on time, which SLAs were not met, and who was responsible for them.
Make it a game
Does your ticketing software make everyday work fun?
Our ticketing alternative is one of the best, as it allows agents to play games that promote healthy competition and boost efficiency.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Just a few more reasons why LiveAgent is the best ticketing alternative
Save more with LiveAgent
Get the best value for your money and find out how LiveAgent ticketing software fares against competitor ticketing solutions.
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You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
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LiveAgent is a powerful alternative to Kayako, offering improved satisfaction, increased productivity, and a wide range of useful features. Try it today.
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