Order Confirmation Email Templates
Discover the importance of order confirmation emails for e-commerce, including when to send them, what to include, and examples. Boost sales with effective temp...
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LiveAgent
Email Templates
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Enhance your e-commerce strategy with delivery notification and return confirmation email templates. Keep customers informed throughout the shipping process, improving the customer experience and reducing inquiries. Try LiveAgent’s free templates today.
Post-purchase emails can include these elements
- A polite request for feedback about a product, which is a source of priceless knowledge about customers’ expectations, opinions, and also disappointments.
- Products that are similar/suitable accompaniments to the ones that the customer has already purchased
- A short ‘Thank you" message that shows gratitude for their purchase.
- Additional information about product care, use cases, or product FAQs.
E-commerce delivery notification and return confirmation email subject lines
- Your package will arrive in 1-3 business days
- Shipping notification
- You’ll receive your order from [e-store’s name] on [day]
- Order number: [number] shipping confirmation
- [Product name] will be shipped to you today
- Return confirmation
- We have received your refund request
- Your return shipment to [company’s name]
E-commerce delivery notification and return confirmation email templates
E-commerce delivery notification email template #1
Dear [customer’s name],
Thank you for shopping with us. Your order number [number] has shipped. You can review the order details below:
INFORMATION ABOUT ORDER [NUMBER]
Order number: [number] placed at [time and date] Payment: [payment method] Shipping number: [number] sent by [courier’s name]
DELIVERY ADDRESS
[Delivery data provided by the customer]
Value of products: Shipping cost: Payment cost: Paid:
Hassle-free returns
If you want to invoke your right to return a purchase without giving a reason, our returns system makes the process simple and safe.
[Return the package]
Best, Customer Service at [company’s name]
Attention: Before picking up your package, please check that it has not been damaged or tampered with. If the package is damaged, and you are afraid that the parcel may have been opened before it was delivered to you, remember to create a ticket with the courier. Only this way can we determine the guilty party and, if applicable, return your money or arrange another shipment.
E-commerce delivery notification email template #2
Hi [customer’s name],
Your order [order number] has been delivered to [name of collection point].
You can pick it up at [collection point address] before [date].
All the best, [Company]
E-commerce return confirmation email template #1
Hello [customer’s name]
We have received your return request. Thank you for the information!
You can now prepare your return package and wait for the courier to pick it up.
As soon as we receive the package from you with the returned [name of the product(s) ordered], we will refund your money. Refunds take a maximum of [X] days.
Do you have any additional questions? Click this link to read our Frequently Asked Questions section: [Link to FAQ]
Regards, The [company’s name] Team
E-commerce return confirmation email template #2
RETURN OF ORDER [order number] HAS BEEN ACCEPTED!
Hi [customer’s name]
We have accepted the return of your order number [order number].
——————————————————–
The package contained the following items:
Product 1: [product name] Price: Quantity: X Product Code: [code]
Product 2: [product name] Price: Quantity: X Product Code: [code]
Product 3: [product name] Price: Quantity: X Product Code: [code]
——————————————————–
The refund will be added to your account within the next [X] business days.
Why email marketing matters for e-commerce
Email is a great way to stay in touch with customers, build brand identity, and increase brand awareness. A proper and well-executed email marketing strategy can also substantially improve your bottom line.
Email marketing is proven to generate more conversions than all other marketing channels and is responsible for 7% of all e-commerce transactions. What’s more, according to DMA, it is possible to earn $42 from every $1 invested in email marketing. These statistics prove email marketing is a must for all e-commerce businesses.
Best practices for delivery and return emails
Personalization is key
Delivery notification emails should be personalized, thus you should include the customer’s name and address them directly by it. This creates a more personal connection and increases engagement.
Include essential information
Make sure your delivery notification emails include:
- Order ID
- Shipping number assigned by the delivery company
- Estimated delivery time
- Courier contact information
- Possible return options
- Tracking link with live updates (if available)
Enable customer control
Allow your customers to reschedule delivery dates if possible. This gives them control over the process and reduces frustration.
Automate the process
Delivery notification emails should be sent automatically when a physical product is picked up by the courier or delivery company from your warehouse. This ensures timely communication and reduces manual work for your team.
Keep it simple
Return confirmation emails should be clear and straightforward. Include all necessary information but avoid overwhelming the customer with too much text. Use formatting like bold text and line breaks to improve readability.
Set clear expectations
Always inform customers about the refund timeline. Let them know exactly how long they will have to wait to receive their refund. This reduces support inquiries and builds trust.
