"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
Looking for the right SysAid alternative?
Discover why LiveAgent is the best SysAid alternative on the market.
SysAid vs LiveAgent at a glance
See a detailed comparison of SysAid vs LiveAgent features.
LiveAgent | SysAid | |
|---|---|---|
| Feature | ||
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Improve your customer service management
LiveAgent offers the support for a variety of communication channels backed by additional features. You can use them to reach more customers and solve their issues much faster. Take advantage of email ticketing, live chat, call center, customer portal, or social media – Facebook, Twitter, and Instagram. Be present everywhere thanks to one unified platform and provide the best customer service possible.
The fastest live chat on the market
Take your customer service desk to the next level with the fastest live chat widget available. With chat displayed speeds at 2.5 seconds, you can solve issues quicker and in turn get better customer and user reviews. The user-friendly interface makes it easy for anybody to contact you and additional features give you complete visibility of online visitors.
Advanced workflows and network monitoring
Customer service management gets easier when you’re backed up by analytics, monitoring, smooth workflows, and integrations. LiveAgent lets you improve your workflow, create automations, monitor your success, and integrate apps you use daily to unify them under one roof. Have a look at our features and integrations pages to find out more.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Become a happy customer
You can ask us about anything anytime thanks to our 24/7 customer support. We’re here for you if you’re experiencing any trouble, seek information or want to learn something new. Contact us via chat message, email or give us a call and we’ll do our best to help you out.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to try it out?
Join LiveAgent and become a happy customer today. Have a look at our affordable pricing plans suitable for businesses of many sizes and industries. Or go ahead and start our free 30-day trial. No strings attached and no credit card information required.
Testimonials
Get LiveAgent and join 7000 happy clients
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"We love LiveAgent - it makes supporting our customers easy. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Since we are using LiveAgent our response time improved by 60%. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We see LiveAgent as a great tool for communicating with customers. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"We see LiveAgent as a great tool for communicating with customers. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "