How Habrahabr improved customer support with LiveAgent
Learn how Habrahabr, a Russian collaborative tech blog, improved customer support by handling 150+ tickets daily with LiveAgent's helpdesk software.
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96.5% customer satisfaction rate
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+75% improvement in average email response time (from 24h to 6h)
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28% increase in first-contact resolution rate
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~20% increase in team productivity
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80% increase in engagement across international regions
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5 min average reduced response time
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1-2 hours average response time for customer queries
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2 hours quick setup time
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47% increase in support effectiveness
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25% increase in customer satisfaction
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+75%
improvement in average email response time (from 24h to 6h)
+17%
improvement in SLA levels for calls (from 80% to 97%)
How Cotswold Web delivers seamless support to 400+ clients with LiveAgent
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How Atomer achieved 95% customer satisfaction with LiveAgent
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