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Benefit from shared mailbox with help of LiveAgent.
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The best shared mailbox in town
Monitoring multiple email accounts for customer queries is exhausting, and often counterproductive. Queries get lost, forgotten, or go unanswered as they're scattered throughout multiple email accounts of different service agents. To get a complete overview of your customer service email queries, multiple people need access to one email and that's where a shared mailbox comes in handy. Connect all your emails from services like Microsoft Outlook, Office 365, Gmail or a custom email server and benefit from a shared mailbox.
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What is a shared mailbox?
A shared inbox is a part of our help desk and ticketing solution. Think of it as a smarter version of your Gmail. Each of your support agents has their own unique login, however, once they log in to the inbox, everyone has access to the same dashboard. Everyone can view all incoming tickets, who’s answering what, and what needs to be addressed immediately. The inbox automatically organizes all queries into departments, orders tickets according to priorities, and assigns responsibilities to individual agents.
How can a shared mailbox improve conversion?
Customer satisfaction is closely correlated with customer engagement, conversion rates, and revenue. The more satisfied your customers are, the better off your business will be. By providing your customers speedy, personalized, and knowledgeable service, you’ll be improving customer engagement, revenue, and conversion rates.
Benefits of a shared inbox
- Fosters collaboration
Enables your support agents to work on complicated queries together. One agent can pick up where another left off, as all progress gets saved, and agents can leave each other internal notes, chats, or even make internal calls.
- Improves productivity
Because your agents won't have to waste their precious time monitoring different accounts and switching between devices, they can spend more time providing personalized and knowledgable service to your customers.
- Keeps data secure
Because each agent has their own unique login and the need to monitor multiple accounts is eliminated, a shared inbox is the most secure solution for your business and your customers.
The problem: Sharing information
As your business grows, it generates more profits, but also more support requests, product questions, and general inquiries. It used to be the case that one person was responsible for answering emails for your organization, and when they went on vacation the login credentials were simply shared with the agent covering for them. However, it led to confusion, and misunderstandings from a lack of context and transparency.
Sounds familiar? We’ve got a solution!
The solution: One shared inbox
LiveAgent offers advanced built-in features that help you manage customer requests from one dashboard in a quick and efficient way.
LiveAgent gives you access to an unlimited history of streamlined communication, and our built-in CRM makes it very easy to share support tickets and their status updates with your colleagues.
Looking for a better, shared mailbox?
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Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses.
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Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
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With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
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Small business
Affordable ticketing platform for smaller support teams
$15
$4
per month billed annually for new users (for the first 6 months)
Save 75% for 6 months
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A versatile and balanced plan for full-scale customer support
$29
$8
per month billed annually for new users (for the first 6 months)
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An all-inclusive plan with all features and capabilities
$49
$13
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Testimonials
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"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"With LiveAgent we're able to give our customers support wherever they are. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
Shared Mailbox
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