"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
Need a Salesforce Service Cloud alternative?
Discover why LiveAgent is the best Salesforce service alternative on the market.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Fed up with your help desk software?
Customer support is an important part of any successful business. And, you can truly do wonders with the right software. Would you like a different solution to your help desk? Try LiveAgent today and see why it's the right choice for you. A reliable ticket system, omnichannel communication and a large selection of features and integrations is what makes LiveAgent the right solution.
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Salesforce Service Cloud vs LiveAgent at a glance
See a detailed comparison of Salesforce Service Cloud vs LiveAgent features.
LiveAgent | Salesforce Service Cloud | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Facebook Integration | ||
| Twitter Integration | ||
| Instagram Integration | ||
| Viber Integration | ||
| WhatsApp Integration | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API Access | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Emails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Leading Salesforce Service Cloud alternative
Take your customer service further with the right software. LiveAgent is a help desk solution that allows you to take your communication even further with all relevant channels. Organize emails, live chat, Facebook, Instagram, Twitter, Viber, phone calls, customer portal inquiries – in the universal inbox.
Everything is managed via a reliable ticket system, so there is no need to worry about messy communication. Everything is sorted automatically, as it should be.
Swiftest chat widget
Live chat is one of the best and most useful tools an agent can utilize to communicate with their customers. It’s all about instant communication, so it needs to be fast.
LiveAgent has the fastest live chat on the market, with chat displayed speeds at 2.5 seconds. Furthermore, you can see what the customers are typing before they hit send. Now you can truly provide a fast support and stay on top of any situation.
Breaking down language barriers
Our customer service software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.
3 reasons why companies switch to LiveAgent
- Improved satisfaction
LiveAgent increases customer satisfaction & improves conversion rates.
- Increased productivity
Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.
- Rich on features
Over 175 + features to make your work flow easier and more enjoyable.
Intuitive and affordable
Great CRM customer service software doesn’t have to come with an expensive price tag. Get the tools you need for a fair price instead.
LiveAgent has three reasonably priced plans that are packed with tools, features and integrations to make your workflow smooth and easy. All you need to do is pick the one that suits your business the most. See our paid plans and learn more.
Ready to try it out?
LiveAgent is the most reviewed and #1 rated help desk software for small and medium-sized businesses in 2025. Stay closer to your customers and help them instantly with LiveAgent.
Use the potential of 175+ available help desk features, including a powerful ticketing system with automation, live chat, social networks, call centre and customer portal.
LiveAgent vs. Salesforce Service Cloud comparison
Check out how we compare to Salesforce Service Cloud based on customer reviews on Capterra
Testimonials
Get LiveAgent and join 7000 happy clients
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"It's a pleasure to have a great portal that improves our customer service. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates. "
"Since we are using LiveAgent our response time improved by 60%. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
