Apptivo knowledge base review

Apptivo is a cloud-based business software that offers various functionalities such as contact management, sales, customer service, marketing, and knowledge management. Its knowledge base feature, called Answers, although not the most intuitive software, is functional and can perform objectively well. While lacking some extra features for organizing, it is incredibly cheap compared to its competitors. Its text editor is standard and lacks the option for video media support. Apptivo's pricing is favorable, with four plans ranging from $10 to $25 per month per user. Ultimately, businesses that rely heavily on knowledge base use may appreciate a better solution for the task.
Apptivo knowledge base review
Compare Apptivo knowledge base review with other in: How Apptivo knowledge base review is doing on review portals
Average rating based on data from trusted review portals
1440 reviews

Apptivo knowledge base is an average performer that, with all its faults, does the job objectively well. There is plenty of space for Apptivo to grow in this aspect. While it’s not perfect, nor the best knowledge base software available, it’s incredibly…

Starting from:
$ 10   per month
Equal to LiveAgent's Free plan Liveagent pricing
Free trial: Yes
Free version: No

Jana Kostelanska

Editor's rating

Jana Kostelanska
Overall rating
User experience

Key takeaways


  • Very favorable pricing
  • Knowledge base performs as expected


  • Slightly outdated interface design
  • You can’t use videos in KB articles

Apptivo knowledge base is an average performer that, with all its faults, does the job objectively well. There is plenty of space for Apptivo to grow in this aspect. While it’s not perfect, nor the best knowledge base software available, it’s incredibly cheap for what it offers. The knowledge base could use some extra features for organizing, but considering its low price, you will be getting good value from Apptivo. However, users who have higher expectations from a knowledge base software should definitely compare it with other solutions first.

Getting started with Apptivo

Apptivo is an extensive business software composed of a large number of integrated apps for various purposes. It’s a cloud based application that can truly do anything – contact management, sales, customer service, marketing, and even knowledge management. But, given so many features, can it perform equally strong on all fronts? I’ve decided to take the Apptivo knowledge base for a test to find out if it’s worth the price.

I started by creating a free trial of the Apptivo’s cheapest Lite plan. What surprised me the most is how the web application tried to force me into a demo call instead of a trial. However, it was easy to surpass this measure by simply clicking on the Try for free button again after I created my account. I quickly got to the trial version of the Apptivo web application and started getting familiar with the interface.

Apptivo - My agenda overview

Apptivo is an extensive software with many functionalities, so it’s only natural that the interface will not be the easiest to navigate. A quick look and clicking on every possible menu item didn’t help me find out where the knowledge base is, and neither did the search widget at the top panel. Apptivo is known for its extensive app list, so I tried searching for a knowledge base app that could be added to the system. I wasn’t successful with this option either.

I decided to do a Google search for the knowledge base and found out that it is included between the apps, but the name of this app is ‘Answers’ instead of ‘Knowledge base’. Nevertheless, I added the app to the system and got started with testing. While this is not the most intuitive knowledge base software, it’s understandable that not every Apptivo user will be using it. Giving the option to not have it is completely understandable. You can find it in the App section under the Web presence category.

Apptivo - My presence overview

User experience and features

The Apptivo knowledge base is a rather plain-looking knowledge base, leaving it in the average range in terms of appeal compared to the others out there. The design is functional and that’s what matters the most. The left panel includes filtering options, and the button to create a new article. Once you enter the knowledge base, you can see the entire list of articles you have. If you just started out it’s obviously going to be empty, so let’s get to fixing that right away.

Once you click on the Create button, you can start writing a new knowledge base article. The editor itself is pretty standard, and although the writing field might seem too small at first, it stretches out once your text reaches a certain length. Typing in it is therefore not an issue at all and your writing experience should be just fine. You have multiple fields, the most important ones being the question and answer fields.

The text editor’s feature set is pretty standard, you have the usual text editing and formatting options just like in a proper document editor. There’s also the option to add pictures, but no option to add videos in your articles. You can’t resize the pictures after uploading them, so you’ll need to either resize them in a different editor, or adjust the size during the upload. This also requires knowing what exact dimensions are the best option for your content.

Apptivo - Create answer

Overall, the text editor is just fine for most use cases but it could use some visual upgrades and the addition of video media support. Once you’re done with writing, you can take a look at the SEO settings. After saving, you can see the article in the article overview. You can do some quick edits if necessary, as the article will open in a new window if you click on it when in this overview. I couldn’t find the option to put articles in folders or categories, which is a pity. However, the knowledge base has a search widget.

Apptivo - View of created question


The pricing is probably one of the best parts of Apptivo, as even the most expensive plan is cheaper than some of the cheapest plans for competitors’ knowledge base software. Apptivo comes with four plans and each of them upscales from the previous one. All plans have the knowledge base feature included, so deciding which plan is just a matter of looking at the other functionalities that may benefit you. Let’s have a look at what you get in each of the plans.


The Lite plan costs $10 per month per user and is focused on small sales teams. You get 18 apps, 100 custom fields pre app, 25 workflows, 8 custom dashboards, 3rd party service integration, and 24/7 customer support.


The Premium plan costs $15 per month per user. This plan is suitable for growing teams. In the plan you get 46 apps, 250 fields per app, 75 workflows, 25 custom dashboards, 3rd party service integration and 24/7 customer support.


The Ultimate plan costs $25 per month per user, and is focused on large teams. It includes 57 apps, 350 custom fields per app, 150 workflows, 50 custom dashboards, 3rd party service integration, and 24/7 customer support.


The Enterprise plan has customizable pricing. It includes 65 apps, 500 custom fields per app, 300 workflows, 100 custom dashboards, custom integration, 24/7 customer support + SLA, and account manager.


In the end, I’d rate Apptivo’s knowledge base as good, but not great. It hasn’t exceeded expectations in many of its aspects, but doesn’t disappoint with them either. It will perform very well and is not definitely not underequipped, especially considering its cheap pricing. However, businesses that tend to rely on knowledge base use will probably appreciate a better solution for the task. Apptivo is still a great piece of software with amazing functionality in other regards. It’s only up to you to consider if you’re willing to utilize it in your day-to-day work.

Common issues and problems

I can’t find the knowledge base in Apptivo

Apptivo’s knowledge base feature is called Answers. You first need to get the app from the extensive app selection. When in your account, go to the App Store and find the Answers app under the Web presence category. Once you get the app, you can find it under the Web presence menu button in your dashboard.

Product reviews

Looking to learn more about Odoo's knowledge base? Take a look at our article to find out how it works and how it performed in our tests.

Odoo knowledge base review

Odoo offers a comprehensive and customizable suite of business applications, including a knowledge base plugin. The interface is simple and effective, and the knowledge base editor offers all standard functionality you need to write elaborate articles with media and proper formatting. Accessing features is achieved with a simple hit of the “/” button, making it intuitive and easy to use. Although pricing can be expensive if you can't utilize other apps, Odoo is a great choice for your knowledge base needs.

Want to learn more about HelpCrunch's knowledge base? Take a look at our article to find out how it works and how it performed in our tests.

HelpCrunch knowledge base review

HelpCrunch offers a customer communication platform and knowledge base software that features email integrations, live chat, pop-ups and more. The knowledge base is innovative, with useful features such as the ability to add sections and categories for easy navigation. The article editor is minimalistic but effective, with hidden tools that are intuitive to use. HelpCrunch offers three pricing plans that get cheaper with an annual subscription. The basic plan starts at $15 per month for one user and includes mandatory HelpCrunch branding. The pro plan starts at $25 per month for one user and removes the branding, while the unlimited plan offers unlimited widgets, auto messages, pop ups, and chatbot flows, as well as a personal onboarding assistant. Overall, HelpCrunch's knowledge base is one of the best, with reasonable pricing and great workflow with interesting elements.

Want to learn more about KnowledgeOwl's knowledge base? Take a look at our article to find out how it works and how it performed in our tests.

KnowledgeOwl knowledge base review

The article discusses knowledge base software options for businesses, including Stonly, Bitrix24, and HelpCrunch. A knowledge base is explained as a self-service library within a Help Center that offers documentation on products for customers and agents. Stonly offers innovative interactive article templates with customizable pricing options. Bitrix24 is a comprehensive knowledge base software with extensive customization options, but it can be overwhelming for some users. HelpCrunch offers an innovative knowledge base with workflow, mobile applications, and a variety of communication options at a reasonable price. Overall, these software options bring innovation and functionality to the knowledge management game.

Are you wondering if Freshdesk offers the right knowledge base feature for your business? Take a look at our review and find out!

Freshdesk knowledge base review

Freshdesk is a user-friendly knowledge base software that offers pre-set templates and basic SEO features. It provides easy navigation and simple editing tools, although advanced editing options are difficult to figure out. The subscription-based pricing model offers a free plan with basic features and three other plans with increasing advanced features. Freshdesk is a great option for businesses of all sizes looking to build a knowledge base. Setting up an account and creating articles is straightforward, even for less tech-savvy users. The software is accessible in multiple browsers and offers reliable customer support.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo