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		(
			() => {
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	Product

	Overview
	
		Take a tourGeneral overview of LiveAgent
			
				
			
	

	Product
	
		Help DeskOmnichannel customer service platform
		TicketingAdvanced ticketing system
		Live ChatFastest live chat on the market
	

	sub
	
		Social MediaAnswer your followers directly from LiveAgent
		Call CenterBuilt-in call center software
		Knowledge BaseProvide self-service options
	

	Use For
	
		Business SolutionsDifferent businesses, different solutions
		Industry SolutionsAdapt LiveAgent for your industry
		Use CasesOne product, multiple use case scenarios
	

	Integrations
	
		WordPress
		Prestashop
		Magento
		Shopify
		Mailchimp
		Pipedrive
		Slack
		More Integrations
	



Resources

	Learn
	
		AcademyBecome a customer service expert
		TemplatesCustomizable templates for every occasion
		WebinarsGuided LiveAgent walkthroughs
	

	sub
	
		BlogNews about customer service & LiveAgent
		GlossaryLearn customer service terminology
		DirectoryComprehensive help desk contact list
	

	sub
	
		Industry ResearchView the latest customer service stats
		Typing TestImprove your typing speed
		WordPress PluginBest WordPress Chat Plugins
	

	sub
	
		ChecklistsHow to handle your process
		Support PortalHow-to articles and guides
	

	Company
	
		About UsDiscover the team behind the product
		AwardsOur awards & accomplishments
		Why LiveAgentFind out why LiveAgent is right for you
	



Features
Pricing
					
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		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
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Users and habits

Let’s take a closer look at social media users and their behaviors to get a complete picture of why social media customer service is so important. There are over 2.85 billion Facebook users, 1 billion Instagram users, and 330 million Twitter users.

Most consumers use social media, with 90.4% of Millennials, 77.5% of Generation X, and 48.2% of Baby Boomers using social media in some form. Our customer support stats indicate that globally, millennials and Gen Z-ers have an average of 8.8 social media accounts per person. Moreover, the average social media user spends 145 minutes (2 hours and 25 minutes) daily on social media.

Apart from interacting with friends and family, 55% use social media to look up information about businesses. In addition, 18% of users use social media as shopping platforms and complete purchases without navigating away from the respective social app.

Social media is also used for customer service by both B2B and B2C industries. However, B2B companies experience more engagement on LinkedIn and less on other channels like Instagram, Facebook, and Twitter.

#SocialMediaUsers

Social media users:

Statista

Research 27 social

#SocialMedia

55%

of customers look

for information about your business on social media.

Biznology

Choose the right domain name graphic

#SocialMediaUserAges

Social media user ages
90.4%
of Millennials
Social media user ages
77.5%
of Generation X
Social media user ages
48.2%

of Baby Boomers use social media in some form.

eMarketer

#SocialMedia

18.7%

of U.S. social buyers completed their most recent purchase without leaving the social app.

HootSuite

Meditator graf standing woman

#NumberOfSocialMediaAccounts

The average number of social media accounts a millennial or Gen Z-er has is

8.8

worldwide.

Global Web Index

Research inbox

#SocialMediaUsage

An average person spends

145 min

2 hours and 25 minutes every day on social media.

Statista

Woman on social media statistic

#SocialMediaUsers

The majority of customer service messages on social media are targeted at B2C industries.

B2B

companies experience more engagement on LinkedIn.

Facelift

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