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		(
			() => {
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	Product

	Overview
	
		Take a tourGeneral overview of LiveAgent
			
				
			
	

	Product
	
		Help DeskOmnichannel customer service platform
		TicketingAdvanced ticketing system
		Live ChatFastest live chat on the market
	

	sub
	
		Social MediaAnswer your followers directly from LiveAgent
		Call CenterBuilt-in call center software
		Knowledge BaseProvide self-service options
	

	Use For
	
		Business SolutionsDifferent businesses, different solutions
		Industry SolutionsAdapt LiveAgent for your industry
		Use CasesOne product, multiple use case scenarios
	

	Integrations
	
		WordPress
		Prestashop
		Magento
		Shopify
		Mailchimp
		Pipedrive
		Slack
		More Integrations
	



Resources

	Learn
	
		AcademyBecome a customer service expert
		TemplatesCustomizable templates for every occasion
		WebinarsGuided LiveAgent walkthroughs
	

	sub
	
		BlogNews about customer service & LiveAgent
		GlossaryLearn customer service terminology
		DirectoryComprehensive help desk contact list
	

	sub
	
		Industry ResearchView the latest customer service stats
		Typing TestImprove your typing speed
		WordPress PluginBest WordPress Chat Plugins
	

	sub
	
		ChecklistsHow to handle your process
		Support PortalHow-to articles and guides
	

	Company
	
		About UsDiscover the team behind the product
		AwardsOur awards & accomplishments
		Why LiveAgentFind out why LiveAgent is right for you
	



Features
Pricing
					
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				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
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The importance of ticketing

Ticketing systems can improve the customer support experience for agents and customers alike.

The systems integrate with third-party applications and contain built-in customer relationship management systems, making it easy to gather, view, and edit contextual information about customers. In essence, ticketing systems provide agents with a good customer support foundation and set them up for success.

The system enables them to provide knowledgeable and personalized service, improving customer experience and company revenue. The correlation is undeniable. According to Forbes, 84% of companies that work to improve their customer experience report increased revenue. In addition, customer satisfaction increases revenue, in part, due to positive word-of-mouth. According to Salesforce, as many as 72% of happy customers are eager to share their experiences with friends, family, peers, and online.

However, many businesses think that investing in ticketing software is unnecessary. The result is that their entire business suffers — from the customer service representatives to the revenue stream. According to a survey conducted by Parature, 42% of agents cannot resolve customer service queries due to outdated or disconnected systems. This makes customers frustrated, with 22% abandoning shopping carts and 97% churning without leaving any feedback or clues as to why.

Disconnected systems and bad customer interactions also contribute to customer service representative turnover, which averages 29% annually.

#TicketResolution

42%

of agents are not able to resolve customer queries due to outdated or disconnected systems.

Parature

#CSRTurnoverRate

The average annual turnover rate for a customer service representative is

29%

LinkedIn

29%

#CustomersChurn

97%

of customers who churn do so without leaving any feedback or clues as to why.

Mixpanel

97%

#IncreaseInRevenue

84%

of companies that work to improve their customer experience report an increase in their revenue.

Forbes

84%

#PositiveWordOfMouth

72%

of customers will share their good support experiences with others. 

Salesforce

72%

#CustomerAbandonCarts

22%

of customers abandoned a shopping cart due to lacking information.

Tyche Softwares

22%

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