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		(
			() => {
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	Product

	Overview
	
		Take a tourGeneral overview of LiveAgent
			
				
			
	

	Product
	
		Help DeskOmnichannel customer service platform
		TicketingAdvanced ticketing system
		Live ChatFastest live chat on the market
	

	sub
	
		Social MediaAnswer your followers directly from LiveAgent
		Call CenterBuilt-in call center software
		Knowledge BaseProvide self-service options
	

	Use For
	
		Business SolutionsDifferent businesses, different solutions
		Industry SolutionsAdapt LiveAgent for your industry
		Use CasesOne product, multiple use case scenarios
	

	Integrations
	
		WordPress
		Prestashop
		Magento
		Shopify
		Mailchimp
		Pipedrive
		Slack
		More Integrations
	



Resources

	Learn
	
		AcademyBecome a customer service expert
		TemplatesCustomizable templates for every occasion
		WebinarsGuided LiveAgent walkthroughs
	

	sub
	
		BlogNews about customer service & LiveAgent
		GlossaryLearn customer service terminology
		DirectoryComprehensive help desk contact list
	

	sub
	
		Industry ResearchView the latest customer service stats
		Typing TestImprove your typing speed
		WordPress PluginBest WordPress Chat Plugins
	

	sub
	
		ChecklistsHow to handle your process
		Support PortalHow-to articles and guides
	

	Company
	
		About UsDiscover the team behind the product
		AwardsOur awards & accomplishments
		Why LiveAgentFind out why LiveAgent is right for you
	



Features
Pricing
					
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		(
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				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
				}
			}
		)();
	
		
		(
			() => {
				const tourVideo = document.querySelector('li > .Header__navigation__promo');
				if(tourVideo) {
					const parent = tourVideo.closest('li');
					parent.insertAdjacentElement('afterend', tourVideo);
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Live chat usage

Live chat is a popular support tool because it’s easily accessible. It doesn’t require users to log in to different platforms or download any external software or plugins. Instead, customers can simply click on the chat button on a vendor’s website and get help from agents in real-time. Because of this, more than 42% of customers prefer it to email, 23% to social media, and 16% to forums. 

Live chat is a popular feature among all age groups, with customers aged 18-34 reporting using it “many times” and those aged 35+ reporting using it “a few times.”

B2B and B2C businesses also use live chat, primarily for sales and customer support. It is reported that nearly 85% of companies in the B2B sector and 74% in the B2C sector use live chat for sales.

In the same way that all support channels have peak hours, live chat support agents receive the most chats between 11 am and 3 pm.

#ChatForSales

85%

of companies in the B2B sector and 74% in the B2C sector use it for sales. Zoho
Meditator graf man

#LiveChatUsage

Customers aged

18-34

have used live chat “many times,” and customers aged

35+

reported having used live chat a “few times” for support.

Help Scout

#BusinessChat

B2B &B2C

businesses use live chat primarily for sales and customer support.

Zoho

B2B
&B2C

#ChatPeakHours

Live chat peak hours are from

11 am

-

3 pm

Zendesk

3
pm

#ChatPreferences

42%

of customers prefer live chat compared to just 23% for email and 16% for social media or forums. Super Office
Meditator graf standing woman

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