Throughout the years, Facebook has evolved into a staple customer service channel. Facebook reports that over 20 billion messages are sent between people and businesses every month on Facebook Messenger.
According to industry research, 59% of customers use Facebook to contact businesses, and 33% of customers have contacted a company using Facebook and similar social channels.
Because consumers already communicate with their family and friends on Facebook, it is an attractive channel for customer service. Moreover, customers feel that businesses that offer Facebook support are more reputable and trustworthy, with nearly 69% of U.S. consumers stating it makes them feel more confident about the brand.
of customers have contacted a company using Facebook and similar social channels.
of customers use Facebook to contact businesses.
messages are sent between people and businesses every month on Facebook Messenger.
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
We’re available on multiple dates