Working remotely with the assistance of remote work software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.
Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.
Software used for remote work allows you to collaborate with your team and serve your customers at the same time.
The right software should have functionalities that helps you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports.
According to FlexJob's annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.
According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American.
Amerisleep's study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”
Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.
The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel. Read more...
A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more...
Remote collaboration software should support both internal, and external voice and video calls. Internal calls allow you to communicate with your colleagues without having to use any third party applications, and external calls enable you to service your customers from the comfort of your home. Read more...
Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more...
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