How do I migrate from Pure Chat to LiveAgent?

LiveAgent's migration team handles the Pure Chat to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and provide your Pure Chat export or admin access; (3) the team imports chat transcripts, visitor records, and operator accounts; (4) you replace the Pure Chat widget on your site with LiveAgent's. Pure Chat keeps serving conversations until cutover.

What data is migrated from Pure Chat to LiveAgent?

The standard Pure Chat to LiveAgent migration imports chat transcripts and offline messages, visitor profiles and contact details, operator accounts, departments, and canned responses. Pure Chat triggers and proactive invitations are rebuilt as LiveAgent chat invitation rules. Widget appearance (colors, position, pre-chat form) is recreated in LiveAgent's widget configuration.

How long does the Pure Chat to LiveAgent migration take?

Most Pure Chat migrations complete in 1–3 business days. Pure Chat is typically used by smaller teams, and even multi-year transcript archives usually import within 24–48 hours. Larger operations with thousands of operators or extensive trigger libraries can take up to a week. Pure Chat keeps running during the import.

Is the migration from Pure Chat to LiveAgent free?

Yes. The standard Pure Chat to LiveAgent migration is free for customers on a paid LiveAgent plan, including chat history, visitor records, and operator setup. Custom data transformations or non-standard exports may be quoted separately, but the standard import is included.

Will there be downtime during the Pure Chat migration?

No. The Pure Chat widget keeps handling live conversations on your site throughout the migration. On cutover day you replace the Pure Chat snippet with the LiveAgent snippet — a single deploy. Customers see the new widget instantly and historical transcripts are already accessible in LiveAgent.

Can I run Pure Chat and LiveAgent in parallel during migration?

Yes. Most teams keep Pure Chat live on production while testing LiveAgent on a staging URL or single page for 1–2 weeks. Once operators are comfortable with the LiveAgent interface and chat invitations are tuned, the widget swap goes to production and Pure Chat is cancelled.

Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data from Pure Chat today.

No setup fee Customer service 24/7 No credit card required Cancel any time

Pure Chat vs LiveAgent Comparison

Feature	LiveAgent	Pure Chat
Ticketing	✅ Yes	❌ No
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	❌ No
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	❌ No
WhatsApp	✅ Yes	❌ No
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	✅ Yes
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	❌ No
Unlimited Tickets/Mails	✅ Yes	❌ No
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	✅ Yes

Transfer your data today

Get access to a solution that can do more than chat. Our ticketing system supports email, the fastest live chat widget on the market, call center, social media, and customer portal with knowledge base. Give it a try today and see how you can benefit from one of the best help desk software in the market.

Want to handle it yourself?

We are currently working on a Pure Chat migration plugin for LiveAgent. Stay tuned for more information.

What kind of data can I migrate from Pure Chat?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from Pure Chat to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. Our service desk software has everything you need

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Significant savings and ROI

LiveAgent offers a forever free plan, as well as three other plans for bargain price.

Use LiveAgent for...

LiveAgent helpdesk software adapts to your company size and industry. We've been helping organizations of all sizes and types. Check what is their experience with using our solution.

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

$19 /agent/mo

Billed monthly · cancel anytime

$15 billed annually · save 21%

Start free trial

How much you get

AI agents 1

Departments 10

Email accounts 3

Live chat buttons 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

$35 /agent/mo

Billed monthly · cancel anytime

$29 billed annually · save 17%

Start free trial

How much you get

AI agents 5

Departments 20

Email accounts 10

Live chat buttons 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SSO, SLA rules and custom roles

Business

Per agent · any team size

More AI agents, departments and email accounts, plus MCP.

$59 /agent/mo

Billed monthly · cancel anytime

$49 billed annually · save 17%

Start free trial

How much you get

AI agents 50

Departments 150

Email accounts 150

Live chat buttons 50

Included

Everything in Team

MCP server: connect your own AI tools to LiveAgent

LiveAgent branding removal

Audit log and department roles

Compare plans and see all limits

Testimonials

What our existing customers say about us

"The support team always responded promptly with quick to implement solutions. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"We find LiveAgent to be the best live chat solution by far. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"We see LiveAgent as a great tool for communicating with customers. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "

"Since we are using LiveAgent our response time improved by 60%. "

"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"It helps us categorize the nature of the tickets and statistically track what our clients need most. "

"We see LiveAgent as a great tool for communicating with customers. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"Since we are using LiveAgent our response time improved by 60%. "

"We find LiveAgent to be the best live chat solution by far. "

"LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order. "

"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "

Frequently asked questions

: LiveAgent's migration team handles the Pure Chat to LiveAgent move for free. The flow: (1) start a 30-day LiveAgent trial; (2) request the migration and provide your Pure Chat export or admin access; (3) the team imports chat transcripts, visitor records, and operator accounts; (4) you replace the Pure Chat widget on your site with LiveAgent's. Pure Chat keeps serving conversations until cutover.
: The standard Pure Chat to LiveAgent migration imports chat transcripts and offline messages, visitor profiles and contact details, operator accounts, departments, and canned responses. Pure Chat triggers and proactive invitations are rebuilt as LiveAgent chat invitation rules. Widget appearance (colors, position, pre-chat form) is recreated in LiveAgent's widget configuration.
: Most Pure Chat migrations complete in 1–3 business days. Pure Chat is typically used by smaller teams, and even multi-year transcript archives usually import within 24–48 hours. Larger operations with thousands of operators or extensive trigger libraries can take up to a week. Pure Chat keeps running during the import.
: Yes. The standard Pure Chat to LiveAgent migration is free for customers on a paid LiveAgent plan, including chat history, visitor records, and operator setup. Custom data transformations or non-standard exports may be quoted separately, but the standard import is included.
: No. The Pure Chat widget keeps handling live conversations on your site throughout the migration. On cutover day you replace the Pure Chat snippet with the LiveAgent snippet — a single deploy. Customers see the new widget instantly and historical transcripts are already accessible in LiveAgent.
: Yes. Most teams keep Pure Chat live on production while testing LiveAgent on a staging URL or single page for 1–2 weeks. Once operators are comfortable with the LiveAgent interface and chat invitations are tuned, the widget swap goes to production and Pure Chat is cancelled.

Say goodbye to slow, subpar software

Pure Chat vs LiveAgent Comparison

Transfer your data today

Want to handle it yourself?

What kind of data can I migrate from Pure Chat?