Compare LiveAgent Account Types
Free account with limitations
Full-sized Ticketing Solution
Live Chat on top of Ticketing
All features under one roof
|List of all features||>||>||>||>|
|Ticket history||7 Days||Unlimited||Unlimited||Unlimited|
|E-mail Ticketing||1 Email address||Unlimited||Unlimited||Unlimited|
|Live Chat||1 Chat button||•||Unlimited||Unlimited|
|Call center support||1 Phone number||•||•||Unlimited|
|Custom domain parking||•||•||•||•|
|Custom mail templates||•||•||•||•|
|Ticket mass actions||•||•||•||•|
|Custom ticket fields||•||•||•||•|
|To Solve Algorythm||•||•||•||•|
|Ticket satisfaction survey||•||•||•||•|
|EU/US Data Center||•||•||•||•|
|Rules & Time rules||•||•||•||•|
|SLAs with Reports||•||•||•||•|
|Contacts & Groups||•||•||•||•|
|Load data from your CRM||•||•||•||•|
|API & Integrations||•||•||•||•|
|Real-time visitors monitor||•||•||•||•|
|Chat Satisfaction Surveys||•||•||•||•|
|Call routing & transfers||•||•||•||•|
|Hardware IP phone||•||•||•||•|
|Unlimited call storage||•||•||•||•|
|Search & replace||•||•||$9/month||•|
|Additional Knowledge Base||•||$19/month||$19/month||$19/month|
|White Glove Setup||•||•||•||•|
To keep your free LiveAgent plan active, login to your account at least once every 21 days, otherwise your account will be automatically suspended.
You can upgrade your free subscription anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons,
email addresses, phone numbers and contact forms.
Looking for a better helpdesk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
Frequently Asked Questions
Is the Free account really free?
Absolutely Yes! We want companies to signup to our free LiveAgent plan, use the basic help desk features but at the same time we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.
Switching between free/paid plans?
It's not technically possible to switch from a free account to a 14-day trial and vice versa. Don't worry, you can upgrade from free account to a paid subscription anytime. Please note, you won't be able to go back to the free account after that. Bear in mind: free accounts have limitations in place so testing all the available LiveAgent features is possible only after upgrading to a paid plan or creating another 14-day free trial account.
Is my data safe?
Sure thing! We provide state of the art security. Our accounts are hosted in renowned data centers protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.
What payment methods do you accept?
We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at email@example.com.
Aliquote billing for occassional additional agents
Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.
Are there any contracts?
No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, and add or remove agents at any point of time. There are no setup fees, and customer service and product updates are free forever.
Where is my data located?
To ensure lightning speed service, your account data will be located to the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany) and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.
Fair Use Policy
We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions. If some customers use so much data or violate rules that it might affect other users, we may contact such contraveners and discuss changing their usage and limits or cancel their accounts. We also reserve the right to change the account limits without prior notice.
Have any other questions?
We are here for you! Feel free to start a live chat conversation or email us at firstname.lastname@example.org. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO