Compare LiveAgent account types

LiveAgent Pricing



Free account with limitations

$0 /mo
  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum & Knowledge base
  • iOS & Android apps


Full-sized Ticketing Solution

$15 /mo
  • All from Ticket +
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports


Live Chat on top of Ticketing

$29 /mo
  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification


All features under one roof

$39 /mo
  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
List of all features > > > >
Agent seat $0/month $15/month $29/month $39/month
Ticket history 7 Days Unlimited Unlimited Unlimited
E-mail Ticketing 1 Email address Unlimited Unlimited Unlimited
Live Chat 1 Chat button Unlimited Unlimited
Call center support 1 Phone number Unlimited
Custom domain parking
Contact forms
Merge tickets
Split tickets
Custom mail templates
Ticket mass actions
Export tickets
Email notifications
Custom ticket fields
To Solve Algorythm
Canned answers
Business hours
Internal tickets
SPAM filters
Basic Reports
Knowledge Base
Customer Forum
Customer Portal
Ticket satisfaction survey
iPhone/Android apps
Feedback management
EU/US Data Center
Rules & Time rules
Advanced Reporting
SLAs with Reports
Multibrand Support
Contacts & Groups
Load data from your CRM
API & Integrations
Real-time visitors monitor
Chat invitations
Chat Satisfaction Surveys
Video call
Call routing & transfers
Hardware IP phone
Unlimited call storage
Sound configuration $5/month
Facebook $39/month
Twitter $39/month
Instagram $39/month
Viber *SOON* $39/month
Audit Log $9/month
Search & replace $9/month
Time Tracking $19/month
Additional Knowledge Base $19/month $19/month $19/month
Branding Free $19/month $19/month $19/month
Customer Service 24/7 24/7 24/7 24/7
White Glove Setup

To keep your free LiveAgent plan active, login to your account at least once every 21 days, otherwise your account will be automatically suspended.
You can upgrade your free subscription anytime to receive unlimited ticket history, more features, and no limits on number of live chat buttons,
email addresses, phone numbers and contact forms.

Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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Frequently asked questions

Absolutely Yes! We want companies to signup to our free LiveAgent plan, use the basic help desk features but at the same time we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.

It’s not technically possible to switch from a free account to a 14-day trial and vice versa. Don’t worry, you can upgrade from free account to a paid subscription anytime. Please note, you won’t be able to go back to the free account after that. Bear in mind: free accounts have limitations in place so testing all the available LiveAgent features is possible only after upgrading to a paid plan or creating another 14-day free trial account.

Sure thing! We provide state of the art security. Our accounts are hosted in renowned data centers protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.

We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at

Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.

No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, and add or remove agents at any point of time. There are no setup fees, and customer service and product updates are free forever.

To ensure lightning speed service, your account data will be located to the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany) and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.

We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions. If some customers use so much data or violate rules that it might affect other users, we may contact such contraveners and discuss changing their usage and limits or cancel their accounts. We also reserve the right to change the account limits without prior notice.

We are here for you! Feel free to start a live chat conversation or email us at Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

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