LiveAgent Pricing

Free

Forever free account with some limitations

$0 /agent/mo
  • Custom Domain
  • E-mail Ticketing
  • Contact Forms
  • Automation, SLA, API
  • Forum & Knowledge base
  • iOS & Android apps

Ticket

Full-sized Ticketing Solution

$15 /agent/mo
  • All from Ticket +
  • Live Chat
  • Visitor Monitoring
  • Chat Invitations
  • Feedback Management
  • Multibrand Support
  • Chat Reports

Ticket+Chat

Live Chat on top of Ticketing

$29 /agent/mo
  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification

All-inclusive

All features under one roof

$39 /agent/mo
  • All from Ticket+Chat +
  • *NEW* Cloud Call Center
  • Advanced Social Channel
  • Time Tracking
  • Audit Log
  • Advanced Reports
  • Gamification
List of all features>>>>
Agent seat$0/month$15/month$29/month$39/month
Ticket history7 DaysUnlimitedUnlimitedUnlimited
E-mail Ticketing1 Email addressUnlimitedUnlimitedUnlimited
Live Chat1 Chat buttonUnlimitedUnlimited
Call center support1 Phone numberUnlimited
Custom domain parking
Contact forms
Merge tickets
Split tickets
Custom mail templates
Ticket mass actions
Export tickets
Email notifications
Custom ticket fields
To Solve Algorythm
Business hours
Internal tickets
SPAM filters
Attachments
Basic Reports
Knowledge Base
Customer Forum
Customer Portal
Ticket satisfaction survey
iPhone/Android apps
Feedback management
EU/US/UK/SG Data Center
Canned answers
Rules & Time rules
Departments
Advanced Reporting
SLAs with Reports
Multibrand Support
Contacts & Groups
Load data from your CRM
API & Integrations
Real-time visitors monitor
Chat invitations
Chat Satisfaction Surveys
Video call
IVR
Call routing & transfers
Hardware IP phone
Unlimited call storage
Gamification
Sound configuration$5/month/acc
Facebook$39/month/acc
Twitter$39/month/acc
Instagram$39/month/acc
Viber$39/month/acc
Audit Log$9/month/acc
Search & replace$9/month/acc
Time Tracking$19/month/acc
Additional Knowledge Base$19/month/acc$19/month/acc$19/month/acc
Branding Free$19/month/acc$19/month/acc$19/month/acc
Customer Service24/724/724/724/7
White Glove Setup

Do you need 100% free plan?

Our free account includes unlimited number of agents with the most important support channels (emaillive chat,  knowledge base and contact forms), 7 day ticket history, 24/7 support.

Need help deciding best plan for you?​

Every business is different. We have a team of customer success managers ready to look at your specific use case.

Frequently Asked Questions​

Every trial starts with the All-inclusive access and gives you access to all LiveAgent features for 14 days. A credit card is not required for trial signup. To continue using your account, you can submit your credit card details and upgrade to a paid version. 

It’s not technically possible to switch from a free account to a 14-day trial and vice versa. Don’t worry, you can upgrade from free account to a paid subscription anytime. Please note, you won’t be able to go back to the free account after that. Bear in mind: free accounts have limitations in place so testing all the available LiveAgent features is possible only after upgrading to a paid plan or creating another 14-day free trial account.

Absolutely Yes! We want companies to signup to our free LiveAgent plan, use the basic help desk features but at the same time we need limits in place to reduce misuse. Therefore we can help smaller businesses to grow and potentially upgrade to our non-limited plans with a full stack of features.

No. There are no contracts. We bill on a month to month basis. You can downgrade and upgrade your plan, and add or remove agents at any point of time. There are no setup fees, and customer service and product updates are free forever.

We accept all major credit cards including Mastercard, VISA, Diners and American Express. We also accepts payments via PayPal. If you wish to use a different kind of payment method, please contact our customer support at support@liveagent.com. 

Is your customer service seasonal and do you need to add or remove agents in certain time periods? We will only bill you for real usage.

We want to ensure that all our customers can enjoy and successfully utilize our service regardless of any conditions. If some customers use so much data or violate rules that it might affect other users, we may contact such contraveners and discuss changing their usage and limits or cancel their accounts. We also reserve the right to change the account limits without prior notice.

Absolutely! We provide state of the art security. Our accounts are hosted in renowned datacenters protected by 24 hour surveillance. We also work with numerous security researchers to make sure the app keeps up with the latest security standards. All accounts include SSL encryption to keep your data safe.

To ensure lightning speed service, your account data will be located to the closest data center based on your geographical location. We currently have data centers in Dallas (USA), Newark (USA), London (UK), Frankfurt (Germany) and Bratislava (Slovakia). The data of our European customers are located in one of our European data centers and we are GDPR compliant.

We are here for you! Feel free to start a live chat conversation or email us at support@liveagent.com. Our support works 24/7, holidays included and we will be more than happy to help you with your question. We are also online on live chat and available through phone during business hours in most time zones. 

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO

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