Pricing
Choose the right plan for your team
Start with a 30-day free trial. No credit card required. Upgrade, downgrade, or cancel anytime.
Trusted by leading companies worldwide
Small business
Affordable ticketing platform for smaller support teams
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
- AI Answer Assistant
- AI Chatbot
Medium business
A versatile and balanced plan for full-scale customer support
- Everything in Small plan
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
Large business
An all-inclusive plan with all features and capabilities
- Everything in Medium plan
- SSO
- Custom roles
- Time tracking & Audit log
- Audit log
- Viber
Enterprise
A full-scale solution with extra support & exclusive services
- Everything in Large plan
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
Compare plans
Check out our plan comparisons and select the best one for you
Small business | Medium business | Large business | Enterprise | |
|---|---|---|---|---|
$19
/month | $35
/month | $59
/month | $85
/month | |
| Pricing | ||||
Per agent/month billed annually Annual pricing is billed yearly and calculated based on the number of agents you add to the system. If you add more agent seats during the year, a top-up request will be generated at the same reduced rate. | $15 | $29 | $49 | $69 |
Per agent/month billed monthly Monthly pricing is billed monthly and calculated based on the number of agents you add to the system. If you add more agent seats during the month, a top-up request will be generated at the same reduced rate. | $19 | $35 | $59 | $85 |
| Communication channels | ||||
Customer Portal Gives you the opportunity to create an unlimited amount of separate customer portals, where each one of them can have its own unique design, settings, and content. | ||||
Contact forms – Contact us buttons Customizable contact buttons that can be embedded on your website | 3 | 10 | 50 | 200 |
Contact forms – In page Full contact forms that can be embedded directly in web pages | 3 | 10 | 50 | 200 |
Slack notifications Receive a Slack notification every time you receive a new ticket or a ticket response in LiveAgent. | ||||
Customer forum Create an online community forum for your users. Empower them to ask questions, provide answers, and lead discussions. | ||||
Email ticketing – Incoming email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. | 3 | 10 | 150 | 500 |
Email ticketing – Outgoing email accounts Smart email ticketing ensures no emails get lost or remain unanswered. Our ticketing system also prevents duplicate responses with the agent collision detection feature. | 3 | 10 | 150 | 500 |
Live chat button Gain customer trust and boost sales with personalized, real-time live chat support. | 2 | 5 | 50 | 100 |
Proactive chat invitations Automatically invite visitors to chat based on their behavior | ||||
Call center Utilize call center to efficiently manage and handle customer interactions. | ||||
Feedback buttons Encourage customers to send you new ideas and Feedback for future development. | ||||
Viber Respond to Viber messages directly from your LiveAgent dashboard. | $39/month | $39/month | ||
Twitter Monitor unique keywords and respond to Tweets that require action. All responses made from LiveAgent are sent as Tweets. | $39/month | $39/month | ||
Facebook Respond to Facebook messages, posts, comments, or mentions directly from LiveAgent. | $39/month | $39/month | ||
Instagram Integration with Instagram Direct Messages for customer support. Instagram integration is not possible without having Facebook integration. | $39/month + $19/month | $39/month + $19/month | ||
WhatsApp Integrate your WhatsApp number with your LiveAgent ticketing system and use it to reply to WhatsApp messages within the ticketing system. Note: The integration currently works only with Twilio and 360dialog providers. | 3 numbers | 3+ numbers | ||
Video call functionality Increase outbound sales and improve customer satisfaction with our video call feature. Get personal, and don’t forget to smile! | ||||
See how it works
Take a tour of LiveAgent
Discover all the powerful features that make LiveAgent the perfect customer service solution. Watch our product demo to see the platform in action.
Frequently asked questions
- What is the pricing of LiveAgent?
LiveAgent offers affordable pricing plans that are competitive in the market. The software is praised for providing excellent value for money with its extensive feature set and integration ecosystem.
- Does LiveAgent offer a free trial?
Yes, LiveAgent offers a 30-day free trial with no credit card required, allowing you to test all features before committing to a paid plan.
- How much does the LiveAgent app cost?
LiveAgent offers three subscription tiers: Small subscription for $15 per agent, Medium subscription for $29 per agent, and Large for $49 per agent. Mobile help desk apps for Android and iOS are included in each subscription without any additional fees. LiveAgent offers a free 30-day trial for each subscription.
- What are the integration costs in LiveAgent?
LiveAgent offers three subscription plans (Small at $15/agent, Medium at $29/agent, and Large at $49/agent), and API and integrations are included in each subscription without any additional costs. A 30-day free trial is available for all subscriptions.
- What does a free trial do?
When signing up for a free trial on the LiveAgent desktop software, you get insight into how the cloud functions. It teaches you how you can enhance your business and your customer support system. Here you'll discover how to use all its available features to help you organize email communications, solve tickets efficiently, and provide a better customer experience.
- How can I get a free trial?
Signing up to test the LiveAgent desktop software is quite simple. You can download a free trial version of the software, which will take you to a simple sign-up form. There you will provide your basic information such as your full name, business email, and company name.
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
