"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
Looking for an alternative to OTRS?
Discover why LiveAgent is the best OTRS alternative on the market.
No setup fee
24/7 Customer service
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Fed up with your help desk software?
If you're looking for an alternative to OTRS, try LiveAgent today. LiveAgent is a customer support software with intelligent service management and plenty of collaborative features suitable for enterprise service management, and service to customers.
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OTRS vs LiveAgent at a glance
See a detailed comparison of OTRS vs LiveAgent features.
LiveAgent | OTRS | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Single platform for intuitive task management and customer service
LiveAgent does its best to fulfill your business requirements with a wealth of features. This includes employee management, time & attendance, and other managerial tasks while providing the best tools for customer service.
Get the job done from one inbox
Ticket management is the key workflow tool that handles all incoming emails, live chat, social media, and call center communication into one single inbox. You can also create a customer portal to gather company knowledge in knowledge base articles from one single platform.
Easier workflow that saves your time
Save your team’s time and create strong company processes with intuitive workflows. Besides the ticket request system, LiveAgent offers plenty of digital workflows like tags, filtering, gamification & badges, network monitoring, and other features that make a successful business.
Create a personal connection via real-time chat
A variety of alternatives do a great job with their customer service software, however, not all of them can give you a real-time chat widget. LiveAgent has the fastest one out there, with chat displayed speed at 2.5 seconds.
Get ready for happy customers
Customer satisfaction ratings and customer service management can be easily improved by placing a simple real-time chat button on your website. Customers browsing your website can simply click and chat with your agents at any given time.
Make your job fun with the right features
Combined with features such as time-tracking, real-time typing view, gamification, and other employee-contributed features, LiveAgent will make sure you can do anything from one customer service management software.
Features and integrations for efficient customer services
Take advantage of critical business tools and do more during your business hours. Every tool in LiveAgent is backed up by effective collaborative features that function on a variety of platforms and make thriving companies increase their user satisfaction rate.
Great workflow management
Service reporting, employee scheduling, network monitoring, and other managerial tasks can be easily handled from the user-friendly interface via intuitive workflows. These digital workflows can handle any customer requests and manage a built-in self-service portal.
We're here to help you out anytime
Furthermore, we care about keeping happy users happy. That’s why you can contact us 24/7 with any requests you can’t handle and we’ll do our best to help you out whenever you need it. Give us a call or a message whenever you need to.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to try it out for free?
Start your free 30-day trial today or have a look at our pricing plans to see which one works the best for your business processes. Feel free to also check additional resources and the usability of LiveAgent as intelligent service management software.
Did we meet your business requirements? Click the button below and start using LiveAgent today.
Testimonials
Get LiveAgent and join 7000 happy clients
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"The support team always responded promptly with quick to implement solutions. "
"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We see LiveAgent as a great tool for communicating with customers. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"With LiveAgent we're able to give our customers support wherever they are. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
