"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
Searching for a OneDesk alternative?
Discover why LiveAgent is the best OneDesk alternative on the market.
No setup fee
24/7 Customer service
No credit card required
Cancel any time
Fed up with your help desk software?
Support your customers from one solution focused on helping you create a successful help desk. Stay connected to your customers with a multi-channel help desk that supports email, live chat, call center, customer portal and social media. LiveAgent is a dedicated and easy to use solution ready to help you handle any incoming customer tickets.
Try it for free
OneDesk vs LiveAgent at a glance
See a detailed comparison of OneDesk vs LiveAgent features.
LiveAgent | OneDesk | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
The fastest live chat for your help desk
Live chat is an amazing tool for providing customer support. Increase customer engagement with our live chat’s proactive chat invitations, customize your chat buttons or prepare your answers before customers hit send.
Reply faster and solve issues efficiently with a live chat from LiveAgent. It’s supported by a variety of features and it’s lightning fast with chat displayed speeds at 2.5 seconds.
The ultimate multi-channel experience
Providing support across multiple channels is easy when you have the tool to back you up. LiveAgent comes with a ticketing system that gathers all communication into one place. After that it’s filtered, organized and served to customer support agents depending on priority and availability.
Organize your email ticketing, chats, calls, knowledge base articles and social media – Viber, WhatsApp, Facebook, Twitter and Instagram into one place and handle everything like a pro.
Social media support is the key
Facebook, Twitter, Instagram can be used for much more than sharing cat pics and funny memes. Social media have grown into a fully capable business channel, a marketing tool and yes, you guessed it – an efficient customer support channel.
Help and support your customers on social media with our unified multi-channel solution. Keep track of your social media channels. You can also add Viber to add another way for your customers to reach you.
LiveAgent support has your back
You can contact us 24/7 via email, live chat, phone or look through articles in our customer portal whenever you need some information. The LiveAgent Academy is free and full of useful things to learn about customer support and help desk software.
Join our happy customers and see why they decided to start using LiveAgent as their sole help desk solution.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Join LiveAgent today
Have a look at the Tour video to see everything else LiveAgent has to offer. You can also browse through our affordable pricing plans to see which one suits your business.
Start your free 30-day trial today and provide customer support with LiveAgent. No credit card info required and no strings attached.
Testimonials
Get LiveAgent and join 7000 happy clients
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We love LiveAgent - it makes supporting our customers easy. "
"We love LiveAgent - it makes supporting our customers easy. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"It's a pleasure to have a great portal that improves our customer service. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"We love LiveAgent - it makes supporting our customers easy. "
"It's a pleasure to have a great portal that improves our customer service. "
"It helps us categorize the nature of the tickets and statistically track what our clients need most. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
