Call Center

Described in depth.

  • Softphones

    LiveAgent offers an ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices.

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  • Call Transfers

    LiveAgent currently offers attended transfers. Attended transfers wait to terminate the call until it’s either picked up, rejected, or simply not answered by another agent.

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  • Internal calls

    Talk to your colleagues in quick and very convenient way. Immediately get answers to your questions and help your customers solve their issues.

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  • Video chat

    Video chat works just like a regular Skype call, so if you need a more personal way of communication with your customers, video chat comes in handy. Even better, LiveAgent’s video chat is completely browser based and there is no need for any 3rd party application – just like your LiveAgent account.

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  • Call Center

    Talk to your customers over phone or PC to PC calls. No need to buy phones for your agents, you can receive calls directly on your computer. Get a 1-800 number for your customer service.

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Mobile apps

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