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Migrate your data into LiveAgent

Switching between different help desk software isn’t rocket science. Transfer all your data from your current provider into LiveAgent with one of our pre-built plugins, or let our technical support specialists do the heavy lifting for you.

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Use a pre-built plugin

In some cases, we offer a pre-built plugin that will migrate your data from your old provider into LiveAgent free of charge. All you have to do is log in to your LiveAgent dashboard, and click the activation slider. The migration will only require your API key – no additional coding is necessary.

Learn more about migration plugins

Migrate to LiveAgent

Migrate your data from any of the below-listed help desk solution providers for free with our custom plugins. Make the switch today. We’ve got you covered.

Freshdesk

Comm100 Migration & Comm100 Migration (Api V3) Freshservice HelpScout HelpDesk Intercom Jira Kayako LiveChat OTRS Teamwork Desk Zendesk

Email transfer - the simple way

In many cases, customers only need to transfer their email communication. This can usually be done by adding your existing email accounts to LiveAgent as incoming accounts.

Once connected, all new emails (and even old ones, depending on your email provider and settings) will appear in your LiveAgent inbox, and you can continue working without complex migration steps.

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Using the API for custom migration

If you require a full migration (tickets, contacts, agents, etc.) and there is no plugin available, you or your IT team can use LiveAgent’s API to migrate some of your data. API key is an identity of your LiveAgent (like your username and password) which you can use to build your own custom integration solutions.

Learn more about API

Requesting a new migration plugin

If you’d like us to consider developing a migration plugin for your specific platform, contact our support team at support@liveagent.com with details about your current solution and the data you want to migrate. We cannot guarantee development, but your request will be considered for future updates.

What you can migrate from your current help desk

People

Easily migrate agents, admins, end users and customers.

Tickets

Migrate tickets, attachments, user fields, and ticket fields.

Key benefits our customers enjoy after migrating to LiveAgent

Stellar customer service

Our agents are ready to assist you with any of your problems 24/7.

Fully featured help desk solution

Our software offers over 179 help desk features, complemented by over 40 integrations.

Significant savings and ROI

LiveAgent offers a forever free plan, as well as three other plans for bargain price.

Multiple supported languages

LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets.

Get more for less with LiveAgent

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

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