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Discover why LiveAgent is the best SysAid alternative on the market.

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Fed up with your help desk software?

LiveAgent provides an intuitive interface full of useful tools to help you solve customer issues faster. Switch to our customer service desk and improve your ticket management with our multichannel ticketing system that unifies all of your communication.

Take advantage of automations and integrations to improve your workflows. Find out more about LiveAgent or start the free 30-day trial today to get the LiveAgent experience.

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SysAid vs LiveAgent at a glance

Feature	LiveAgent	SysAid
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Improve your customer service management

LiveAgent offers the support for a variety of communication channels backed by additional features. You can use them to reach more customers and solve their issues much faster. Take advantage of email ticketing, live chat, call center, customer portal, or social media – Facebook, Twitter, and Instagram. Be present everywhere thanks to one unified platform and provide the best customer service possible.

An effective solution made for agent productivity

The fastest live chat on the market

Take your customer service desk to the next level with the fastest live chat widget available. With chat displayed speeds at 2.5 seconds, you can solve issues quicker and in turn get better customer and user reviews. The user-friendly interface makes it easy for anybody to contact you and additional features give you complete visibility of online visitors.

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Provide the best user experience with live chat

Advanced workflows and network monitoring

Customer service management gets easier when you’re backed up by analytics, monitoring, smooth workflows, and integrations. LiveAgent lets you improve your workflow, create automations, monitor your success, and integrate apps you use daily to unify them under one roof. Have a look at our features and integrations pages to find out more.

Pioneering software

Did you know?

Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. As of 2023, LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Make your business goals a reality

Save more with LiveAgent

Become a happy customer

You can ask us about anything anytime thanks to our 24/7 customer support. We’re here for you if you’re experiencing any trouble, seek information or want to learn something new. Contact us via chat message, email or give us a call and we’ll do our best to help you out.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Ready to try it out?

Join LiveAgent and become a happy customer today. Have a look at our affordable pricing plans suitable for businesses of many sizes and industries. Or go ahead and start our free 30-day trial. No strings attached and no credit card information required.

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Compare LiveAgent with other alternatives

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Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents. Have a look at the chart.

New analytics reports

LiveAgent offers customer service software such as VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. They provide a demo, pricing, features, integration, and alternative options. Sales contacts and socials are available. Quality Unit, LLC holds the copyright of LiveAgent and their website uses cookies.

Improve your customer service through advanced help desk features that help you personalize communications and provide fast responses to your customers.

Need to improve your customer service?

Customer service is crucial for businesses. It involves providing support before, during, and after a purchase. To improve service, measure customer satisfaction and consider using tools like LiveAgent for efficient and effective support. With its advanced automation and integrations, LiveAgent is the top-rated help desk software for small businesses.

Salesflare is an amazing customer relationship management solution. Find out how does the integration with LiveAgent work.

Learn how to improve your business with Salesflare integration for LiveAgent

Text marketing strategies can boost businesses by targeting customers through personalized, real-time communication. Integrating Salesflare with LiveAgent can help improve customer support, streamline workflows, and increase sales. This integration allows for importing useful data into the help desk, better managing customer relationships, and sharing contacts for finding new customers. With a focus on building meaningful customer relationships and integrating smart workflows, LiveAgent offers a multichannel toolset for providing amazing customer support.

Task management can get tedious when you don't have the right solution. Luckily, LiveAgent has integration with ClickUp to save the day.

Efficient task management with LiveAgent’s ClickUp integration

Improve customer engagement and drive sales with LiveAgent's customer service software, featuring ticketing, live chat, and a call center.

A callback function is an essential part of every contact center. Learn how to use it to generate more leads and business revenue.

Improve your call center workflow with our callback feature

LiveAgent's automated callback feature allows customers to request a callback instead of waiting on hold, improving customer satisfaction and reducing abandoned calls. It's a valuable addition to any contact center software.

LiveAgent helps retail industry with providing the best possible customer service. LiveAgent - one omnichannel solution to satisfy every customer.

Helpdesk software for Retail industry

Investing in customer service training is crucial for businesses. LiveAgent provides comprehensive customer service software with 24/7 support, multilingual features, and savings for businesses. It also offers live chat, personalized experiences, and integrates with social media. LiveAgent helps improve customer satisfaction and communication, and is trusted by companies like NASCAR and Forbes.

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