The 15 best SaaS knowledge base platforms and examples
Create a valuable knowledge base to target the right audience. Utilize issue tracking software, professional graphics, and various support channels for exceptional customer service. Consider key features such as user-friendly interface, search functionality, categorization, analytics, mobile-friendliness, multilingual support, integration, and feedback mechanism when choosing a knowledge base platform like LiveAgent, Helpjuice, ProProfs Knowledge Base, Document360, or Slite.
LiveAgent is a great solution for eCommerce websites looking to improve customer support. Its live chat widget is the fastest on the market and can help convert website visitors into paying customers. Even without a CMS, users can take advantage of LiveAgent's powerful knowledge base with a WYSIWYG editor. A free 14-day trial is available, with no credit card required. LiveAgent has received positive reviews and offers various integrations and features to support customer service.
Sli.do is a web-app that allows users to ask questions and express opinions during conferences and meetings. The Success Team offers support to clients, using LiveAgent for real-time communication. The platform can manage phone calls, chats, and emails from one place. LiveAgent also enables a faster response time and smoother event management. The website offers demos, pricing, and various customer service software options. They are currently building LiveAgent dashboards for recent sign-ups. The website uses cookies and offers one-on-one calls for businesses to discover the benefits of LiveAgent. Contact options include a contact form, messenger, Whatsapp, and live chat.
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