Looking for a Jira alternative?

Discover why LiveAgent is the best Jira alternative on the market.

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Fed up with your help desk software?

Are you looking for a new way to track customer issues? LiveAgent is the ultimate help desk solution for your business.

A reliable ticket system, coverage of a large number of communication channels, useful features and integrations make LiveAgent the right choice.

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14 or 30 days free trial No Credit Card required

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3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased Productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Jira vs LiveAgent at a glance

Feature	LiveAgent	Jira
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	❌No
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Powerful Jira alternative

In case you want to provide support with a different and reliable tool, LiveAgent has got your back. Working as a powerful Jira and even ZenDesk alternative.

LiveAgent broadens your communication via multiple channels such as email, live chat, social media (Facebook, Twitter and Instagram), call center and knowledge base. Why settle for less?

People are getting more social online every day, so it’s important to provide support via social media, not just traditional channels.

LiveAgent is proud to be one of the few help desk solution that cover not just Facebook, Twitter and Instagram but also Viber and WhatsApp. LiveAgent covers a large number of channel, so you don’t have to reach out to them separately. Provide better support with LiveAgent.

Everything for a great price

Get all the best tools and features for a great price. LiveAgent has three fair paid plans that are packed with everything you need to provide better support.

All you have to do is pick the one that suits you the best. See our paid plans and find out more.

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See why companies switch to LiveAgent

Looking for a better helpdesk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Compare us to different software

Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.

Related Articles to Jira alternative

Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!

Alternatives

The pricing for LiveChat ranges from $9 to $65 per agent per month. Intercom and Zendesk do not offer certain features mentioned.

Integrations

Established telecommunications companies like Mixvoip, Telcowise, 3CX, LCRcom, and many others offer a wide range of VoIP and cloud communication solutions for businesses. They provide services such as virtual phone numbers, call center solutions, time tracking applications, CRM software, and integrations with popular platforms like Google, PayPal, and WooCommerce. These companies cater to the communication needs of small to large enterprises, offering quality and reliable telephony services.

Helpdesk support

Helpdesk support is crucial for customer satisfaction, offering four levels of expertise. Ticketing tools organize and prioritize customer inquiries, leading to improved support and satisfaction. Integrating helpdesk support is essential for companies focused on providing the highest level of customer service. LiveAgent offers advanced features and a free trial to improve customer experiences.

Take care of your billing, invoices, payment authorization and much more with billing tools and integrations for LiveAgent.

Billing management

LiveAgent offers a range of customer service software solutions, including self-service and inbound call center software. They also provide tools for complaint management, email management, and help desk support. LiveAgent has multiple integrations and pricing options available, including a free trial. The company places a strong emphasis on customer support, with multiple channels available for contact. They also use cookies to personalize the user experience on their website.

Live support

LiveAgent offers multichannel customer support, including social media integration and live chat, enabling quick resolution of customer concerns and positive user engagement. It provides affordable pricing, advanced automation, and integration capabilities, preferred over Zendesk for file attachment and managing emails and chat in the same window. Live support is essential for successful customer service, improving customer experience, building trust, and boosting conversions.

Service desk

A service desk is a crucial part of customer support, providing a single point of contact for users. It helps manage incidents and requests, improving overall support and communication. LiveAgent provides flexible tools for creating service and help desks.