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Help center

A help center, also known as a knowledge base or customer portal, is crucial for businesses to provide excellent customer service. LiveAgent offers customizable helpdesk and customer portals to improve customer satisfaction and reduce ticket volumes. It also provides features like live chat and call center compliance to enhance communication and support.

Improve your call center workflow with our callback feature

LiveAgent's automated callback feature allows customers to request a callback instead of waiting on hold, improving customer satisfaction and reducing abandoned calls. It's a valuable addition to any contact center software.

What is a Customer Service Call Center?

A customer service call center is essential for providing exceptional customer experiences and personalized solutions. It requires skilled representatives and advanced cloud-based software to handle inbound and outbound calls effectively. The agents should possess qualities like problem-solving skills, flexibility, and strong communication abilities. Choosing the right call center software with features like inbound and outbound calling, IVR technology, and CRM integration is crucial for a successful customer service operation.

Call Center Compliance

Implement call center best practices to optimize customer support: use CRM software, automate processes, invest in high-quality hardware, and focus on security to avoid reputation damage and regulatory penalties. Virtual call center software offers cost savings and increased efficiency for businesses seeking to improve customer support.

Hosted call center

LiveAgent offers hosted call center and help desk software to streamline customer support. It provides features like IVR, call routing, and CRM integration, improving customer satisfaction and agent efficiency. Hosted call centers are cost-efficient and web-based, offering flexibility and cost savings. Customers prefer phone support, making hosted call center software an essential investment for businesses.

Call monitoring software

Call center monitoring software is a crucial tool for improving customer service. It enables managers to monitor calls, improve agent performance, and streamline operations. LiveAgent offers a comprehensive solution with over 180 features, including call monitoring. Pricing starts at $49 per user per month. The software also provides detailed insights into call center operations and customer feedback to ensure the best possible customer experience.