Looking for a Hiver alternative?

Discover why LiveAgent is the best Hiver alternative on the market.

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Fed up with your help desk software?

Transfer your shared inbox into a multi-channel help desk ticketing solution. LiveAgent handles more client communication with a ticketing system that unifies multiple channels. Improve your help desk with more email accounts, live chat, social media, call center, or customer portal.

Provide world-class customer service and handle more business communication efficiently. Start our free 14-day trial today and get to experience LiveAgent.

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Hiver vs LiveAgent at a glance

Feature	LiveAgent	Hiver
Ticketing	✅Yes	❌No
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	❌No
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	✅Yes
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	❌No
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	❌No
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Handle incoming emails with ease

Tired of handling multiple email logins and switching between windows? Start using a solution that unifies all customer emails into one inbox. LiveAgent’s ticketing system can handle more than Gmail or Outlook, you can also connect email accounts from many different providers.

It’s backed up by advanced filtering and other great features so you can focus providing the best customer experience. Check out the full list of ticketing features LiveAgent offers.

A single platform made for team productivity

Improve your service excellence with additional channels

Provide impeccable service to customers with a varied toolset that handles every important customer communication channel. Get the job done with a customer service platform that comes with email ticketing, live chat, call center, customer portal, Viber, WhatsApp and social media – Facebook, Instagram and Twitter. Create a powerful workflow between all channels and show your customers a personalized service experience.

Answer customers from popular channels with LiveAgent

Live chat is an amazing tool for providing customer support quickly thanks to a widget placed on your website. LiveAgent has the fastest live chat widget on the market which makes customer messaging smooth and fast. It’s also supported with features such as real-time typing view, proactive chat invitations and more that provide enhanced functionality. Customize your branding to fit your business and provide personal, human-centric service for everyone.

Become a happy customer to make your customers happy

We take care of all of our customers and we do our best to provide them with excellent customer service. Our customer support team is ready to help you with any problems or provide you with information whenever you need it. You can contact us 24/7 via email, live chat or simply give us a call. Feel free to also to look through our customer portal that is full of useful articles about LiveAgent.

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Ready to switch into a different shared inbox software?

Improve agent productivity with our multi-channel ticketing system today. Simply start your free 14-day trial and try working with LiveAgent toolset. If you want to see everything it can do, have a look at the tour video where we cover most features and how you can use them. Switch to LiveAgent today and provide support to customer across all important channels.

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Use tags to add more context and information to your tickets. Be flexible and creative as much as you want to improve your ticket organizing structure.

Tag reports

LiveAgent offers tag reports to manage and customize support workflows, categorize tickets, and improve customer service. It provides customizable call buttons and agent reports to increase customer satisfaction. Schedule a demo or try LiveAgent's features for free today!