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Português Looking for a Helprace alternative?
Discover why LiveAgent is the best Helprace alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Fed up with your help desk software?
Increase customer satisfaction with the right Helprace help desk software alternative. Reliable ticketing system, knowledge base, live chat or social media support, LiveAgent has the tools to help you provide the best customer service and increase agent productivity.
Read more about our intuitive support solution and find out if it’s the right alternative to Helprace for your business.
Save more with LiveAgent
Benefits of switching to LiveAgent
Increased return of interest
Turn your website viewers into paying customers and increase your income.
Improves agent productivity
Great toolset, features and integrations help you get done more.
Helprace vs LiveAgent at a glance
| Feature | LiveAgent | Helprace |
|---|---|---|
| Ticketing | ✅Yes | ✅Yes |
| Live Chat | ✅Yes | ❌No |
| Call Center | ✅Yes | ❌No |
| Self-Service | ✅Yes | ✅Yes |
| ✅Yes | ❌No | |
| ✅Yes | ❌No | |
| ✅Yes | ❌No | |
| Viber | ✅Yes | ❌No |
| ✅Yes | ✅Yes | |
| Knowledge Base | ✅Yes | ✅Yes |
| Customer Forum | ✅Yes | ✅Yes |
| Automation and Rules | ✅Yes | ✅Yes |
| API | ✅Yes | ✅Yes |
| Interactive Voice Response (IVR) | ✅Yes | ❌No |
| Video Calls | ✅Yes | ❌No |
| Unlimited History | ✅Yes | ✅Yes |
| Unlimited Websites | ✅Yes | ✅Yes |
| Unlimited Chat Buttons | ✅Yes | ❌No |
| Unlimited Tickets/Mails | ✅Yes | ✅Yes |
| Unlimited Call Recording | ✅Yes | ❌No |
| Unlimited 24/7 Support | ✅Yes | ✅Yes |
Get things done with the right tools
Helprace did a great job but not every solution is the right fit for every business. That’s why you should pick up a reliable alternative help desk software for your business. LiveAgent can bring a lot to your customer service desk.
We’re talking about a great ticketing system, the fastest live chat widget, support of social media like Facebook Messenger, Instagram, WhatsApp or Viber. Along with call center and knowledge base, we can offer you all the tools you need to provide the best customer service possible. Would you like to see these tools in action? Just click down below and try them out.
Have a look at our tools
Lightning fast live chat
A fast live chat is one of the most useful tools a help desk software can offer you. We’re offering you the fastest live chat widget, with chat displayed speeds at only 2.5 seconds. It also comes packed with useful features, such as real time typing view and website monitoring to provide a better view for customer support agents.
Have a look at live chat demo
Check out this video about our live chat. You can get a taste of what it can do. Feel free to also browse through our YouTube channel and see more videos about other features.
The best customer experience
In order to make great help desk software, we needed to understand how to provide great support for our customers. We think we do it right and that’s why we’re trying to lead by an example for our customers.
We offer our customers 24/7 customer support. You can contact us anytime you need it and we’ll be there to help you out. Use live chat, send us an email, call us, the choice is yours. We aim to provide the best support so you along with everyone else can do the same for their customers. Would you like to join our ranks of happy customers? Click down below.
What our customers say about LiveAgent
Ready to try our Helprace alternative?
Click down below a start a free 14 day trial today. There is no credit card info required and no strings attached, just the experience of LiveAgent help desk software.
Compare us to different help desk software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
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Helpdesk software for Retail industry
Investing in customer service training is crucial for businesses. LiveAgent provides comprehensive customer service software with 24/7 support, multilingual features, and savings for businesses. It also offers live chat, personalized experiences, and integrates with social media. LiveAgent helps improve customer satisfaction and communication, and is trusted by companies like NASCAR and Forbes.
A multibrand strategy is used by established brands to introduce another brand into a specific category, increasing market share and appeal. Multibrand customer service software enables efficient management of customer interactions across multiple brands, providing a seamless and personalized experience. LiveAgent offers a multibrand feature for multi-channel service and management of various brands in one place.
Helpdesk software for E-commerce industry
Implementing LiveAgent for e-commerce can boost customer happiness by over 60%. Guide customers through the checkout process and improve response times. Build a loyal customer base and decrease shopping cart abandonment. Get a 7 or 30-day free trial.
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