Need a Help Scout alternative?

Discover why LiveAgent is the best Help Scout alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

If you are looking for a powerful Help Scout alternative, LiveAgent is a great choice. Unlimited mailboxes and more than 175 help desk features will ensure you the best experience in providing customer support.

Migrate from Help Scout to LiveAgent in minutes. We offer an assisted Help Scout migration that will import all your data from Help Scout to LiveAgent. It’s free and takes only 5 minutes.

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  • Most popular software Q2 2024
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Help Scout vs LiveAgent at a glance

FeatureLiveAgentHelp Scout
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes✅Yes
Facebook✅Yes✅Yes
Twitter✅Yes❌No
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes❌No
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes❌No
Person deciding between two solutions

Powerful Help Scout alternative

Help your customers across email, live chat, phone, social media, customer portal and manage all queries in one place. Unlimited mailboxes, automations, rules, chat buttons and more than 175 ticketing features are ready for you in LiveAgent.

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

Multilingual support in LiveAgent

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent helps to increase customer satisfaction & improve conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries.

Feature rich

With more than 175 help desk features, providing support will be a piece of cake.

The fastest live chat on the market

The fastest chat widget

If you’re looking for a Help Scout alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to convert a website visitor into a customer effectively. According to an eMarketer report, 35% more people made a purchase online after using live chat. This is because customers can have their questions answered instantly prior to purchasing.

Why LiveAgent?

LiveAgent is the most reviewed and #1 rated help desk software, that’s why it’s a great alternative to Help Scout.

With our 24/7 customer support and free white glove setup your new help desk will be ready in just a couple of minutes. Start reducing your average customer response time. Start your free 14-day trial and compare LiveAgent with Help Scout.

Ready to switch to LiveAgent

LiveAgent vs Help Scout comparison

Check out and compare our ratings based on customer reviews on G2

LiveAgent vs Help Scout g2 comparison

Correct as of 12/18/2019

See why companies switch to LiveAgent

Related Articles to Help Scout alternative
Liveagent is the ultimate help desk solution for your business. Liveagent provides support via email, live chat, social media, knowledge base and call center for one great price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Looking for a ZenDesk Talk alternative?

Boost your business with LiveAgent's help desk software. Increase productivity, improve support, and save up to 16%. Try it now for free.

Multibrand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity.

Multibrand

A multibrand strategy is used by established brands to introduce another brand into a specific category, increasing market share and appeal. Multibrand customer service software enables efficient management of customer interactions across multiple brands, providing a seamless and personalized experience. LiveAgent offers a multibrand feature for multi-channel service and management of various brands in one place.

Take care of your billing, invoices, payment authorization and much more with billing tools and integrations for LiveAgent.

Billing management

LiveAgent offers a range of customer service software solutions, including self-service and inbound call center software. They also provide tools for complaint management, email management, and help desk support. LiveAgent has multiple integrations and pricing options available, including a free trial. The company places a strong emphasis on customer support, with multiple channels available for contact. They also use cookies to personalize the user experience on their website.

Switching to LiveAgent is easy with migration plugins. Migration plugins transfer your data from your previous solution to LiveAgent without hassle.

Migration plugins

LiveAgent is a customer service software with features like VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The website offers a free trial and support portal with data migration and system status. Sales contacts can be reached by phone or through socials. The company provides templates, webinars, and a glossary in their academy, and promotes their affiliate program and partnerships. Customers can subscribe to their newsletter for updates and discounts. The website uses cookies and offers a one-on-one call to learn how LiveAgent can benefit a business. Contact can be made through a contact form, messenger, or live chat.

Liveagent is the most reviewed and #1 rated help desk software for smb in 2019 and 2020. Join companies like huawei, bmw, yamaha, o2 and oxford university in providing world class support to your customers. Liveagent is free forever or choose one of our three paid plans.

Migrating from Zendesk to LiveAgent?

LiveAgent is a valuable tool for communication, customer service, and increasing sales for various companies. It has proven successful for many businesses, offering features like Viber integration, WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, and unlimited support. The pricing plans cater to small, medium, and large businesses, with options for free trials. LiveAgent also offers data migration from various software solution providers, including Zendesk Talk.

Turn more website viewers into paying customers with LiveAgent's eCommerce capabilities. Our live chat widget is simple to use and brings results.

eCommerce

LiveAgent is a great solution for eCommerce websites looking to improve customer support. Its live chat widget is the fastest on the market and can help convert website visitors into paying customers. Even without a CMS, users can take advantage of LiveAgent's powerful knowledge base with a WYSIWYG editor. A free 14-day trial is available, with no credit card required. LiveAgent has received positive reviews and offers various integrations and features to support customer service.

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