Looking for a Groove alternative?

Discover why LiveAgent is the best Groove alternative on the market.

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Fed up with your help desk software?

Groove is a great piece of software that gained popularity by documenting their company’s growth through their popular blog. Groove is simple to use and competitively priced. However, if you’re looking for a Groove alternative, consider LiveAgent.

At LiveAgent we understand that with great software comes great customer service. That’s why we created a fully-featured help-desk software which will boost your customer service team’s productivity, increase customer satisfaction, and save you money all at the same time.

LiveAgent has served over 15,000 businesses and 150M end-users worldwide. Join them in providing world-class customer service. We make it easy.

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14 or 30 days free trial No Credit Card required

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Groove vs LiveAgent at a glance

Feature	LiveAgent	Groove
Ticketing	✅Yes	✅Yes
Live Chat	✅Yes	✅Yes
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	✅Yes
Twitter	✅Yes	✅Yes
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	❌No
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	✅Yes
Unlimited Chat Buttons	✅Yes	✅Yes
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	❌No
Unlimited 24/7 Support	✅Yes	✅Yes

Powerful Groove alternative

Getting the best value for your money is crucial when you’re looking for a great help desk software. Groove offers three different core packages. LiveAgent offers 4 competitively priced core packages as well as add-on features such as social media integrations. If you’re looking for a fully-featured Groove alternative, consider LiveAgent. We’ve got a hybrid ticket stream, unified omni-channel inbox, reporting and analysis features, automation, gamification and much more! With LiveAgent, you get more for less. Try LiveAgent today with our 14-day trial, no credit card required.

Learn more about LiveAgent features

If you’re looking for a Groove alternative and speed is a metric that’s important to you, LiveAgent might be what you’re looking for. LiveAgent boasts the fastest chat widget on the market — it displays in just 2.5 seconds.

A fast chat widget is the way to go if you want to effectively convert a website visitor into a customer. According to an eMarketer report, 35% of website visitors made an online purchase after using live chat.

Reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Improved satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Full of useful features

With more than 179 help desk features, providing support will be a piece of cake.

We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

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You deserve the best

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. That’s why it’s a great alternative to Groove. LiveAgent saves you time and money, so you can focus on what’s important — building meaningful relationships with your customers.

LiveAgent vs. Groove comparison

Check out how we compare to Groove based on customer reviews on Capterra

Current as of 28.1.2020

See why companies switch to LiveAgent

Want to compare us to different software?

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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Improve your call center workflow with our callback feature

LiveAgent's automated callback feature allows customers to request a callback instead of waiting on hold, improving customer satisfaction and reducing abandoned calls. It's a valuable addition to any contact center software.

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Alternatives

The pricing for LiveChat ranges from $9 to $65 per agent per month. Intercom and Zendesk do not offer certain features mentioned.

Call center phone

Call centers use various phone systems like IP phones, VoIP, mobile phones, and virtual assistant phones. Security standards, payments, and routing options are important. Cloud-based contact centers offer benefits. Call center software enhances customer service and efficiency. LiveAgent provides features for call centers. Try it today!

The customer portal helps your company operate 24/7. Read and learn more about LiveAgent's Customer portal and its features.

Customer portal features

LiveAgent offers a user-friendly WYSIWYG editor for easy creation of Knowledge Base articles and Forums. It also allows attachments and feedback, making it a comprehensive customer support solution. Try it for free!

We are always working on improvement. Have a look at new updates, features and fixed coming with LiveAgent update 5.23.

What’s new in LiveAgent 5.23?

LiveAgent 5.23 brings new features like PipeDrive integration, upgraded agent stats reports, desktop mode for chat invitations, and a new Comm100 API. Fixes and improvements enhance user experience.

Answering product/service-related questions

LiveAgent provides comprehensive customer service solutions, emphasizing communication tools and personalized experiences. It offers tips on improving contact management and efficient customer service. Promote self-service knowledge base to save costs and improve customer satisfaction. Try LiveAgent for free!

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