Call center software
Provide support on a more personal level with calls.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Get started with a dedicated inbound call center
LiveAgent’s call center features are the right tool for building relationships, and providing a more personal approach to problem solving. Our call center system supports all popular VoIP providers, so you can get started almost instantly. It’s supported by a variety of features that make calling so much easier. Try it out today and experience it in action.
Call center software in your helpdesk
00:00 / 02:02
Why should you choose LiveAgent call center?
Our call center is the perfect addition to our multi-channel help desk software that can help you provide effective customer service. Our solution is ideal for more personal customer relationship management, and for providing quick customer support.
Call center software demo
00:00 / 04:39
Explore our call center software
Would you like to see it in action? Take a look at how the LiveAgent call center works and get familiar with our productivity features that can make your workflow a piece of cake. Learn how easy it is to set up and use. It takes just a couple of minutes.
Give your contact center agents the right tools with LiveAgent
Take a look at how smooth is the experience with LiveAgent call center. Every tool and features is easily accessible directly in your LiveAgent dashboard for the best agent experience and workflow you can get.
What your Contact center agents get:
- Faster resolution rates for time-sensitive issues
- Real-time monitoring and call center metrics
- Multiple conversation channels in a single interface
Get an overview of our call center solution
Take a look at some of the key features in the LiveAgent call center, and learn how you can use them to create a great workflow.
Call center software features
Discover all of our call center features and learn how you can use them to improve your phone support.
Internal calls
Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
Omnichannel help desk software
Our omnichannel call center software can handle multiple channels – our call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, and more.
Click-to-call and mail-to capability
Our web based call center has the ability to call any web number. Click the number you’d like to call, and LiveAgent will do the rest. It can also utilize mail-to protocols.
Call transfers
Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.
VoIP call center phone system
LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don’t see your preferred VoIP partner? Contact us and we’ll be happy to add it to our list.
Call back features
Increase customer satisfaction by entrusting customers to request callbacks when they don’t have the time to wait, or when your agents are too busy to answer.
Outbound call center software
Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.
Call routing to a personal device
Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.
Multiple supported call devices and phone numbers
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
Omnichannel agent desktop
LiveAgent’s all-in-one call center solution offers a context-rich desktop. Give your call center with transitions between answering calls and finding client data.
Native and third-party CRM integrations
Your contact center space can ensure your agents provide personalized service at all times with one of our three CRM integrations. You can also use our native CRM tools.
Computer telephony integration (CTI)
Integrate your computers, laptops, and hardware phones with LiveAgent. Answer and make calls with ease, while providing your customers with great customer support.
In-app push notifications
Enable push notifications in the LivePhone app, and it will alert you with a push notification every time there’s a ringing chat, call, or incoming ticket.
Call logs
Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call logs and history features.
Interactive voice response (IVR)
LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.
Automatic call distribution (ACD)
Our call center app distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.
Call recording
Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.
Softphones
Our business call center software is compatible with many cloud VoIP phone systems. Connect them to your LiveAgent call center and call with devices you prefer.
Inbound call center software
Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.
Built-in knowledge base
Provide 24/7 support and improve customer satisfaction even when your agents are offline. Use our knowledge base for offline support.
Historical reports
Use our historical reports to improve your customer service. Use graphs or charts, and segment your data in any way you want. Keep track of calls, idle time, and more.
Video call software
Our web based call center software enables contact center agents to video chat with customers. Video calls support video, voice and chat without the ability to record.
Fast solutions
Connect with customers faster
Our call center is easy to set up and you can start using it withing a couple of minutes. It’s fully integrated with our multi-channel ticketing system, so you can engage with fast, multi-channel, hybrid communication at all times.
- Less waiting and happier customers
- Create more personal connections with customers
20s
Average reach time
Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.
Better reach
Spread your reach and improve your support
Calls are still one of the most popular ways of reaching help desks, which makes calls one of the fastest ways to satisfy your customers. Get one of the most popular customer communication channels and reach more customers.
Calls might not be the most modern communication method, but they are definitely here to stay. They are one of the fastest ways of communication, and they make it a lot easier to increase customer satisfaction.
- Use a popular customer communication channel
- Reach more customers & solve more issues
50 %
of all customers make calls
A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.
Quality service
Provide quality customer service
It’s much easier to understand and solve issues over the phone. Calls can help you deal with customers on a different level while allowing you to avoid lengthy conversations via emails. You can also use video calls.
- Resolve time-sensitive issues personally
- Add video calls and call with customers face to face
70 %
Average resolution rate
Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.
Save more on call center software
Call features don’t have to make you go bankrupt, simply use our calculator and find out how much you can save with LiveAgent.
Start using LiveAgent now!
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Over 60 VoIP provider integrations
with LiveAgent
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Schedule a demo
What you will learn during the demo
- How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
- How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
- Answers to any questions you may have about pricing, service, integrations, and features.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Andrej Saxon
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