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Português Robust call center software
Provide support on a more personal level with LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Get started with the best call center software
Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.
Discover LiveAgent call center software
LiveAgent call center lets you receive, answer, record, and log phone calls as tickets, enriching them with details like caller ID, call duration, and recordings for better task management. The user interface is adaptable and intuitive.
LiveAgent equips your agents for success
Take a look at how smooth is the experience with LiveAgent virtual call center software.
What your contact center agents get:
- Faster resolution rates for time-sensitive issues
- Real-time call center monitoring software with call center metrics
- Multiple conversation channels in a single interface
Get an overview of our call center solution
Take a look at some of the key features in the LiveAgent cloud based call center software, and learn how you can use them to create a great workflow.
LiveAgent's call center software features
Discover all of our call center features and learn how you can use them to improve your phone support.
Internal calls
Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
Call logs
Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call center tracking software, which includes call logs and history features.
Call transfers
Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.
Multiple supported call devices and phone numbers
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
Inbound call center software
Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.
Call center recording software
Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.
VoIP phone call center software
LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don’t see your preferred VoIP partner? Contact us and we’ll be happy to add it to our list.
Call back features
Increase customer satisfaction by entrusting customers to request callbacks when they don’t have the time to wait, or when your agents are too busy to answer.
Outbound call center software
Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.
Call routing to a personal device
Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.
Interactive voice response (IVR)
LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.
Automatic call distribution (ACD)
Our call center automation software distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.
Fast solutions
Connect with customers faster
Our call center is easy to set up and you can start using it withing a couple of minutes. It’s fully integrated with our multi-channel ticketing system, so you can engage with fast, multi-channel, hybrid communication at all times.
- Less waiting and happier customers
- Create more personal connections with customers
20s
Average reach time
Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.
Better reach
Spread your reach and improve your support
Calls are still one of the most popular ways of reaching help desks, which makes calls one of the fastest ways to satisfy your customers. Get one of the most popular customer communication channels and reach more customers.
Calls might not be the most modern communication method, but they are definitely here to stay. They are one of the fastest ways of communication, and they make it a lot easier to increase customer satisfaction.
- Use a popular customer communication channel
- Reach more customers & solve more issues
50 %
of all customers make calls
A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.
Quality service
Provide quality customer service
It’s much easier to understand and solve issues over the phone. Calls can help you deal with customers on a different level while allowing you to avoid lengthy conversations via emails. You can also use video calls.
- Resolve time-sensitive issues personally
- Add video calls and call with customers face to face
70 %
Average resolution rate
Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.
Start using LiveAgent now!
Try all that we have to offer with a free 30-day trial
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Over 60 VoIP provider integrations
with LiveAgent
Integrate, Automate, Innovate
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Service desk software for a better customer experience
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Provide excellent customer service
Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.
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