"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
Robust call center software
Provide support on a more personal level with LiveAgent.
No setup fee
Customer service 24/7
No credit card required
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Get started with the best call center software
Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you'll ever need to provide reliable and personalized service to your customers.
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Call center software
Discover LiveAgent call center software
LiveAgent call center lets you receive, answer, record, and log phone calls as tickets, enriching them with details like caller ID, call duration, and recordings for better task management. The user interface is adaptable and intuitive.
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Live chat features
LiveAgent equips your agents for success
Take a look at how smooth is the experience with LiveAgent virtual call center software. What your contact center agents get: Faster resolution rates for time-sensitive issues, Real-time call center monitoring software with call center metrics, Multiple conversation channels in a single interface.
What your contact center agents get:
- Faster resolution rates for time-sensitive issues
- Real-time call center monitoring software with call center metrics
- Multiple conversation channels in a single interface
Get an overview of our call center solution
Take a look at some of the key features in the LiveAgent cloud based call center software, and learn how you can use them to create a great workflow.
Features
LiveAgent's call center software features
Discover all of our call center features and learn how you can use them to improve your phone support.
- Internal calls
Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
- Call logs
Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call center tracking software.
- Call transfers
Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.
- Multiple supported call devices
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
- Inbound call center
Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.
- Call recording
Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.
- VoIP phone call center
LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don't see your preferred VoIP partner? Contact us and we'll be happy to add it to our list.
- Call back features
Increase customer satisfaction by entrusting customers to request callbacks when they don't have the time to wait, or when your agents are too busy to answer.
- Outbound call center
Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.
- Call routing
Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.
- Interactive voice response (IVR)
LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.
- Automatic call distribution (ACD)
Our call center automation software distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.
How can live chat software for website help your business?
Chat conversations can help your contact center improve your sales process and empower your online businesses
20s
Average reach time
Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.
50%
Of all customers make calls
A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.
70%
Average resolution rate
Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.
Over 60 VoIP provider integrations with LiveAgent
Integrate, Automate, Innovate.
Testimonials
Get LiveAgent and join 7000 happy clients
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value. "
"The support team always responded promptly with quick to implement solutions. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity. "
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Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
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Call center software
Discover LiveAgent's top call center software for 2026! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!
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Free Call Center Software
Enjoy unlimited call recordings, callbacks, and IVR starting today. No setup fee, 24/7 customer service, no credit card required.
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Contact center software
Boost customer satisfaction with LiveAgent's award-winning contact center software. Free 30-day trial, no credit card required. Start now!
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