Let customers chat with you directly from your website when they need help, or start a proactive chat based on user behaviour to boost sales and retention.
Live chat is that little tab on your website that makes the difference between losing, winning and keeping a customer. Live chat software allows customers to instantly connect with service agents in real time, with just one click. Deliver answers to questions at the speed of right now.
— Barney B
Head of Marketing & Business Development
Mid-Market (51-200 employees)
You’ve already decided live chat software is essential for winning at customer service.
Now, it’s time to decide which of the gazillion live chat options is the best for your team.
LiveAgent is everything you need and want from a chat app, and we can prove it.
Customers love live chat because it’s instant access to people who can help. That’s why we built the fastest chat widget on the market, making a virtual conversation feel like back and forth banter with a friend.
Trigger a live chat window at predefined points of the customer journey. Do sales increase when customers are proactively supported on the pricing or checkout page? Test it to find out.
Follow customer movement across your website and chime in at the right time. LiveAgent helps identify an online customer in distress, and provides contextual information — such as referral source and country location — to make your chat invite relevant.
A little customer service magic to really impress customers. LiveAgent lets you see what the customer is typing into chat before they hit send. Agents can anticipate customer needs and provide lightning-fast service.
Pop some code onto your website and live chat will be up and running in under a minute. You can further customize chat button design and text, as well as embed different chat widgets on different websites, all with the same account.
Sometimes you don’t know the answer. Instead of wasting your customer’s time or shouting across the office, simply transfer the chat just as you would a phone call.
LiveAgent isn’t just a stand alone live chat widget, it’s an all inclusive help desk solution that brings every customer service channel under one roof.
LiveAgent seamlessly integrates live chat with email, phone, social media, and self-service so you can deliver the omnichannel experience your customers expect.
Besides being named the #1 rated live chat software for SMB in 2020,
LiveAgent is loved for our feature-rich live chat widget with endless customizations and flawless functionality.
Oh yeah, and just a few more awards to boot. Here’s what our customers have to say about LiveAgent live chat.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time increased by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Start your no-fuss, 2 week free trial of LiveAgent live chat today.
No credit card required. No messy download needed. Easy peasy.
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