The world’s fastest live chat software. Dang. That’s fast.

Let customers chat with you directly from your website when they need help, or start a proactive chat based on user behaviour to boost sales and retention. 

 

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Trusted by over 35,000 companies including these guys, who know a thing or two about being fast.

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What is live chat software?

Live chat as a part of the help desk software

Live chat is that little tab on your website that makes the difference between losing, winning and keeping a customer.  Live chat software allows customers to instantly connect with service agents in real time, with just one click. Deliver answers to questions at the speed of right now.

“LiveAgent is far superior to our previous chat solution (Zendesk).”

— Barney B

Head of Marketing & Business Development

Mid-Market (51-200 employees)

Is LiveAgent the right live chat for my team?

You’ve already decided live chat software is essential for winning at customer service. 

Now, it’s time to decide which of the gazillion live chat options is the best for your team. 

LiveAgent is everything you need and want from a chat app, and we can prove it.

Customers love live chat because it’s instant access to people who can help. That’s why we built the fastest chat widget on the market, making a virtual conversation feel like back and forth banter with a friend.

Trigger a live chat window at predefined points of the customer journey. Do sales increase when customers are proactively supported on the pricing or checkout page? Test it to find out.

Follow customer movement across your website and chime in at the right time. LiveAgent helps identify an online customer in distress, and provides contextual information — such as referral source and country location — to make your chat invite relevant.

A little customer service magic to really impress customers. LiveAgent lets you see what the customer is typing into chat before they hit send. Agents can anticipate customer needs and provide lightning-fast service.

Pop some code onto your website and live chat will be up and running in under a minute. You can further customize chat button design and text, as well as embed different chat widgets on different websites, all with the same account.

Sometimes you don’t know the answer. Instead of wasting your customer’s time or shouting across the office, simply transfer the chat just as you would a phone call.

Live chat, meet the help desk

Canned and Predefined Templates

LiveAgent isn’t just a stand alone live chat widget, it’s an all inclusive help desk solution that brings every customer service channel under one roof.  

LiveAgent seamlessly integrates live chat with email, phone, social media, and self-service so you can deliver the omnichannel experience your customers expect

What do others say about LiveAgent chat?

Besides being named the #1 rated live chat software for SMB in 2020

LiveAgent is loved for our feature-rich live chat widget with endless customizations and flawless functionality. 

Oh yeah, and just a few more awards to boot. Here’s what our customers have to say about LiveAgent live chat.

 

 

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Ready. Set. Chat. Happier customers are a click away.

Start your no-fuss, 2 week free trial of LiveAgent live chat today. 

No credit card required. No messy download needed. Easy peasy. 

Prefer to have a walk-through product demo of LiveAgent with one of our team members instead? 

No problem. We’ve got you covered. 

 

 

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