Live Chat Software

5-Star Customer Service Starts With LiveAgent

Support customers in real-time with LiveAgent's built-in online chat. No external applications needed, it's all there.

No CC Required

Happy customers

And here is Why

Over 30,000 Businesses ❤ LiveAgent

Implement without problems

LiveAgent operates in separate dashboard and streamline data from multiple sources of Enterprise Business. Whether it’s website, social media, customer portal, email or call center support, LiveAgent makes it super easy to implement each channel into specific company channel. You can also help yourself with advanced features such as canned messages to save time.

Customize your dashboard

Enterprise businesses tend to have specific requirements for features and customization based on their internal policies and processes. We have developed our help desk software with that in mind and we are offering customizable solution that would meet your preferred workflow, not the other way around. Plus large businesses often get their ROI from LiveAgent quickly with real-time typing view feature, which enables them to prepare for response sooner.

Packed with 175+ Customizable Features

  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent Ticket Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
LiveAgent Ticket Feature
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

Over 4,500 Reviews & Ratings

Top Rated Live Chat Software in The World

  • 4,5/5
  • 4,7/5
  • 4,5/5
  • 5/5
  • 4,66/5

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Help Desk Software & Live Chat