Live Chat Software
Multi-channel customer support doesn't have to be a pain in the "bottom". With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox and with the help of advanced automation, rules and integrations you will be able to dramatically save time & increase customer satisfaction.
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Business Live Chat Software
as part of Help Desk and much more
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, live chat tool, social networks, call center and a support center. More than 175+ help desk features available at the moment!
How can live chat program help my business? Implementing live chat tool will have multiple positive effects
- Increase website engagement
- Convert more website traffic
- Reduce cart abandonment
- Reduce bounce rate
- Improve customer service
- Improve brand awareness
Best Live Chat Software
Customer service chat closes the gap between static website and users on the other end. The All-inclusive plan equals a price of an average lunch 2. Start with a 14-day risk free trial, no commitments, unlimited agents, no credit card required.
Take a look on how LiveAgent looks inside.
Customer support chat software is only one part of complex solution
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
What is Live Chat Platform
and how it benefits your business?
Customer service chat software is core part of complex help desk software which enables live communication with business on one side and audience on the other. With LiveAgent you can install live chat module (or in other words live chat widget) on your website in less than a minute and start talking to your customers or prospects.
Problem Static websites
The most common reason for losing website visitors is inability to keep their attention. Companies often tries to replace website chat tool with random pop ups, sign-up forms or call to action buttons. These tactics might work time to time, however they are often very counterproductive and confuse visitors even more.
Solution Live Support Software
It's been tested multiple times that using live chat software on website increase conversions. The main reason is that people are expected to get real human help by clicking on live chat widget and get help without wasting their valuable time. Even though some people prefer doing their research on their own, you should always give your audience an option.
How to choose right Live Chat Software
Website chat feature is present in many solutions, however what you should be looking for are advanced chat features and their integration to complex customer service ecosystem. With LiveAgent you can choose from 3 plans depending on your current needs. If you want to use live chat application for website our ticket+chat plan is what you should go for. Our all-inclusive plan om top of that offers cloud call center software built-in help desk, ability to fetch social media into LiveAgent and video calls.
Simple Pricing, Immediate ROI
- Custom Domain
- E-mail support
- Contact Forms
- Forum & Knowledge Base
- Mobile App
$15 / agent per month
- + Ticket Plan
- Live Chat
- Visitors Monitoring
- Chat Invitations
- Feedback Management
$29 / agent per month
All inclusive Plan
- + Chat Plan
- Call Support
- Video Call
- Time Tracking
$39 / agent per month
And Chose Your Plan Later