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Capture more leads with live chat software

Take customer engagement
to the next level with LiveAgent

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Hello, I’m John, how may I help you?

I’d like to check my order status.

No problem, please provide me with your order ID.

My order ID is GQ34566

Live chat software for instant connections

Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.

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Chat software

What is live chat software?

  • Live chat software is a part of customer support software that lets customer service agents provide real-time support for customers. The live chat widget is easy to place on your website. Improve the conversational experience and increase the customer retention rate for online businesses. Get access to one of the most powerful chat solutions and provide an amazing customer experience.
  • Increased customer retention rates and customer engagement
  • Branding customization options and powerful automation
LiveAgent chat capabilities - mockup

Chat capabilities

What kind of live chat software does
LiveAgent offer?

LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.

Chat support software benefits

  • Reliable and fast chat with a range of features
  • Access to an unlimited chat history and ticket history
  • Chat analytics options and tracking features
  • Proactive chat invitations with custom design options
lets_chat

Live chat software for better customer satisfaction

Improve your website and start conversations with visitors thanks to modern messaging software. Increase customer loyalty with fast response to chat requests thanks to a powerful tool. Take a look at what your customers and customer service teams get with LiveAgent.

Refine customer journey with:

  • Reliable and fast chat services
  • Increased response time
  • Faster customer query resolution
LiveAgent support team view - mockup

LiveAgent goes beyond ordinary live chat software

LiveAgent is much more than a simple live chat provider. Discover our customer service platform that can handle every important communication channel. Learn more about essential features and see how they work.

Automatic messages

Catch attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.

  • Invite customers to chat with automatic messages
  • Turn website visitors into customers with chat
LiveAgent proactive chat invitations - mockup

Visitor tracking

Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.

  • Track all website visitors and ongoing chats
  • Determine favorite pages and interact with visitors

Message sneak-peeks

Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed. 

  • Preview customer messages before they are sent
  • Prepare your answers faster and decrease resolution times

Language options

LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas. 

  • Choose from over 40 language options for chat windows
  • Create chat widgets in different languages for different purposes

Benefits of live chat software
and how to use it​

00:00/05:51

Flexible chat

Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS. 

How can live chat software help
your business?

Chat conversations can help your contact center improve your sales process and empower your online businesses 

Save more

The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time. 

  • Save costs on agent per month with the right pricing plan
  • Handle more customers with a faster chat window 
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1730%

Decrease in costs

Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.

Earn more

Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.

  • Empower your sales team with online chat and increase sales
  • Help customers with buying decisions and provide instant responses
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20%

Conversion rate increase

Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.

Satisfy customers

Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing. 

  • Improve overall customer satisfaction and happiness
  • Decrease cart abandonment and turn visitors into customers
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73%

Higher satisfaction rates

Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Save more on chat tools

Pick an awesome software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.

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Start using LiveAgent now!

Try all that we have to offer with a free 14-day trial
  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time

Testimonials

Get LiveAgent
live chat software and join 7000 happy clients

  • Roman Bosch
    It’s a pleasure to have a great portal that improves our customer service.
    Roman Bosch Partly
  • Christine Preusler
    LiveAgent empowers our agents to provide better, faster, and more accurate support.
    Christine Preusler HostingAdvice
  • Karl Dieterich
    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
    Karl Dieterich Covomo
  • Hendrik Henze
    We have been using LiveAgent since August and we are really satisfied with it.
    Hendrik Henze HEWO Internetmarketing
  • Razvan Sava
    Since we are using LiveAgent our response time improved by 60%.
    Razvan Sava Webmaster Deals
  • Taras Baca
    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
    Taras Baca XperienceHR
  • Andrej Ftomin
    I have to say, I have never experienced such a professional customer approach.
    Andrej Ftomin TAZAR Group
  • Matt Janaway
    We find LiveAgent to be the best live chat solution by far.
    Matt Janaway The Workplace Depot
  • Viviane Carter
    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
    Viviane Carter CSI Products
  • Christian Lange
    With LiveAgent we’re able to give our customers support wherever they are.
    Christian Lange Lucky-Bike
  • Jens Malmqvist
    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
    Jens Malmqvist Projure
  • Catana Alexandru
    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
    Catana Alexandru Websignal
  • Jan Wienk
    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
    Jan Wienk All British Casino
  • Allan Bjerkan
    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
    Allan Bjerkan Norske Automaten
  • Sissy Böttcher
    We like it because it is easy to use and offers great functionality, such as useful reporting features.
    Sissy Böttcher Study Portals
  • Peter Koning
    We love LiveAgent - it makes supporting our customers easy.
    Peter Koning TypoAssassin
  • Aranzazu F
    We like to offer our customers the best support experience. That’s why we chose LiveAgent.
    Aranzazu F Factorchic
  • Rick Nuske
    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
    Rick Nuske MyFutureBusiness
  • Vojtech Kelecsenyi
    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
    Vojtech Kelecsenyi 123-Nakup
  • Rafael Kobalyan
    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
    Rafael Kobalyan Betconstruct
  • Martin Drugaj
    We’ve been using LiveAgent since 2013. We can't imagine working without it.
    Martin Drugaj Atomer
  • Ivan Golubović
    It's a cost-effective solution that can help you with a large amount of support requests via different channels.
    Ivan Golubović AVMarket
  • Rustem Gimaev
    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
    Rustem Gimaev Antalya Consulting Language Center
  • Randy Bryan
    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
    Randy Bryan tekRESCUE
  • Timothy G. Keys
    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
    Timothy G. Keys Marietta Corporation
  • Mihaela Teodorescu
    The support team always responded promptly with quick to implement solutions.
    Mihaela Teodorescu eFortuna
  • Hilda Andrejkovičová
    It helps us categorize the nature of the tickets and statistically track what our clients need most.
    Hilda Andrejkovičová TrustPay
  • Alexandra Danišová
    We see LiveAgent as a great tool for communicating with customers.
    Alexandra Danišová Nay
  • Samuel Smahel
    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
    Samuel Smahel m:zone
  • David Chandler
    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
    David Chandler Volterman

Best price

Affordable pricing

LiveAgent offers the best value for your money in the live chat support software world.

Ticket+Chat

Ticket+Chat

Live chat features on top of standard help desk functionality.

$29/agent/mo
Ticket+Chat

All-Inclusive

Every ticketing and live chat feature extended with built-in call center.

$49/agent/mo

Schedule a demo

requestDemo
What you will learn during the demo
  • How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
  • How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
  • Answers to any questions you may have about pricing, service, integrations, and features.

“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy

Andrej Saxon
Sales manager

Frequently asked questions

What is live chat customer service?

Live chat customer service is provided via live chat widgets on websites or apps that support this type of service. It is part of general customer support, and it's one of the most helpful customer support channels. Chat widgets can be created by placing a piece of code into a website or coding it into an app. They are usually visible right away to allow customers easy connection with customer support agents.

Will I ever be charged to use the software?

Live chat software comes with different pricing options that depend on reliability, additional features, and general usefulness. There are also some free live chat options, but they often lack the speed or features of paid software solutions. LiveAgent's Ticket + Chat plan comes with plenty of amazing features and the fastest live chat widget on the market for a fair price. Please take a look at our pricing page to see more information.

When does it make sense to invest in live chat software?

Investing in live chat makes sense when your business runs an e-commerce website or a site that offers specific services or products. Your website's live chat features make it easy for potential customers to contact you and get fast replies. These fast customer conversations can prove to be more beneficial than slower email conversations. Live chat helps you provide a fast and reliable customer service experience while helping you sell more products and turn website visitors into paying customers.

How much time does it take to implement live chat software?

It takes just a few minutes to implement your chat to a website. LiveAgent provides a chat button gallery where you can pick from pre-made designs or upload your own from a picture or a piece of code. Then you can set simple parameters such as queue length and forms - these can be changed or updated at any time. When you're done with customization, LiveAgent will generate a piece of code that you can paste into your website code. Once you save the changes, the chat widget is good and ready.

Can I integrate LiveAgent with any tools?

LiveAgent offers over 195 various integrations with other software solutions. Connect communication tools such as Slack, billing software like 2Checkout, tracking software like Google Analytics, or even miscellaneous integration options like Giphy. Pick from a wide range of favorite software and interconnect your workflow in custom ways that enhance your customer communication channels or help you provide better services in other areas. Third-party integrations via Zapier or Integrately are also an option.

What are the common features of live chat software?

Some of the most common features include website visitor tracking that allows you to see the number of people who browse your website. Canned responses or predefined answers allow agents to reply faster to common questions. One of the best features present in the LiveAgent live chat software is the real-time typing view that will enable you to see what the website visitor is typing before they hit send. Combined with LiveAgent's amazing chat displayed speeds, you can provide ultra-fast support. Check out our features page to see other great LiveAgent live chat features.

How to pick the right live chat software?

Picking the right live chat software depends on your requirements and your budget. Consider what key features you need to improve your customer satisfaction rating and where your pain points are. A good live chat software keeps up with chat software trends and adds or updates the features accordingly. Another vital thing to consider is if you need a dedicated solution or a multi-purpose chat solution. Live chat software from LiveAgent offers a unified inbox that handles emails, options for social media integrations, and even a call center.

Do customers prefer live chatting over real conversations?

A lot of customers do prefer chatting over real conversations. However, it all depends on the context and the situation. Because of speed and convenience, online store visitors who want to get quick answers will prefer the chatting option over sending emails. In general, customers with pressing issues will always appreciate a quick solution with almost instant responses and a short average resolution time in most situations.

How do I start live chat with a customer in live chat software?

While you cannot start a chat with a customer directly, you can do your best to get noticed. Proactive chat invitations are an ideal feature for the job. You can pick your favorite design or upload your own, just like in the case of the chat button. These invitations will pop up whenever a customer starts browsing your web. Proactive chat invitations are great because they allow the customers to accept or decline the chat while ensuring the chat option will be noticed by all new website visitors.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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