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Fed up with your help desk software?

Are you searching for a different solution for your help desk? LiveAgent is a great piece of software that is packed with tools and features to help you provide better customer support.

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.

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3 reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

LeadDesk vs LiveAgent at a glance

Feature	LiveAgent	LeadDesk
Feature Ticketing	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Live Chat	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Call Center	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Self-Service	LiveAgent ✅Yes	LeadDesk ❌No
Feature Facebook	LiveAgent ✅Yes	LeadDesk ❌No
Feature Twitter	LiveAgent ✅Yes	LeadDesk ❌No
Feature Instagram	LiveAgent ✅Yes	LeadDesk ❌No
Feature Viber	LiveAgent ✅Yes	LeadDesk ❌No
Feature WhatsApp	LiveAgent ✅Yes	LeadDesk ❌No
Feature Knowledge Base	LiveAgent ✅Yes	LeadDesk ❌No
Feature Customer Forum	LiveAgent ✅Yes	LeadDesk ❌No
Feature Automation and Rules	LiveAgent ✅Yes	LeadDesk ❌No
Feature API	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Interactive Voice Response (IVR)	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Video Calls	LiveAgent ✅Yes	LeadDesk ❌No
Feature Unlimited History	LiveAgent ✅Yes	LeadDesk ❌No
Feature Unlimited Websites	LiveAgent ✅Yes	LeadDesk ❌No
Feature Unlimited Chat Buttons	LiveAgent ✅Yes	LeadDesk ❌No
Feature Unlimited Tickets/Mails	LiveAgent ✅Yes	LeadDesk ❌No
Feature Unlimited Call Recording	LiveAgent ✅Yes	LeadDesk ✅Yes
Feature Unlimited 24/7 Support	LiveAgent ✅Yes	LeadDesk ✅Yes

Powerful LeadDesk alternative

Give your customers more than just phone support. With LiveAgent, you can provide support via email, live chat, knowledge base, call center or social media like Instagram or Twitter.

Give your customers options and convenience when it comes to communication.

The fastest live chat

Live chat is an essential tool when it comes to providing customer support. Turn your website visitors into paying customers easily via a live chat widget on your website.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Answer with lightning speed and don’t keep your customers waiting.

Call center support

Switching to LiveAgent doesn’t mean you have to give up on providing support via phone. Call center is easy to set up, it literally takes minutes. You can make calls via browser, phone or any other equipment of your choice.

LiveAgent takes care of everything for you, so there is no need for 3rd party providers.

See why companies switch to LiveAgent

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

Get more for less

You don’t have to pay more to get more. LiveAgent offers you three paid plans that are packed with the best tools and features for providing customer support.

In case you want to, you can always buy separate features to add something extra to your plan without overpaying. Click below to learn more.

Compare plans

Compare us to different help desk software

Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.

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Provide excellent customer service

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.

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Explore LiveAgent Academy, your ultimate resource for mastering customer service. Discover tips, motivational quotes, best practices, and essential skills to enhance customer experiences, loyalty, and satisfaction. Unlock your team's potential with expert insights today!

LiveAgent is able to fulfill the requirements of several business spheres. See how LiveAgent can fit your requirements and improve your customer support.

Help desk software that adapts to your industry

Discover how LiveAgent elevates customer support across industries, from healthcare to automotive. Benefit from no setup fees and 24/7 customer service. Boost advocacy, cut response times, and decrease ticket volumes with our omnichannel help desk software. Trusted by Forbes, Airbus, and Nascar. Start your free trial today and tailor LiveAgent to your niche!