Knowledge is power. Empower your customers to help themselves and make the daily routine of your agents easier by creating smart and customizable knowledge base.
LiveAgent is the most reviewed and #1 rated help desk software for SMBs in 2019. Stay closer to your customers and help them faster with LiveAgent.
You know your customers and the way to help them the best. Give them information they desire and focus on their satisfaction.
Well written knowledge base articles provide the fastest and the most available help to your customers. Draft, design and edit them via easy editor.
Lost customers can cost companies a lot. Write down the Frequently Asked Questions, technical and product details, all part of your support portal.
Do you want to provide stellar customer service with limited resources? Decrease the load of incoming emails and chats by creating a knowledge base.
Build internal knowledge base for your employees and keep important information at single place. All your "How Tos" now stored neatly.
Knowledge base platform can play a crucial role in your overall customer support provided to your customers. Depending
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Knowledge base portal is just a tip of the iceberg. Reach the full potential of multi-channel help desk software with LiveAgent.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox. Read more...
Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers. Read more...
Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place. Read more...
Integrate your social media profiles into LiveAgent and reply to comments, private messages or tweets directly from your account. Read more...
Knowledge means power and money. However, delivering it to your customers doesn't have to cost you hundreds of bucks. Our pricing is built with this in mind and that's why the knowledge base software is part of the cheapest plan.
For Small Businesses and Professional Marketers
For Small Businesses and Professional Marketers
Multi knowledge base comes very handy if your company sells several products, brands or provides several independent services. Your single LiveAgent account gives you the opportunity to create unlimited knowledge bases, where each of them can have its unique design, settings and content.
Provide your customers the knowledge they want and look for while you still follow your internal branding guidelines. The customer support can now be delivered seamlessly across multiple channels.
Bringing knowledge to your customers doesn't have to bring you a headache. First, create specific categories to make your knowledge base easy to navigate. To fill these categories with content, use the built-in WYSIWYG editor for articles. Style the content with your preferred headings, colours, styles and add pictures to create a better structure of your articles. Being accessible and approachable doesn't need to be hard.
70% of customers prefer to look for answers before contacting customer service. Setup a knowledge base with just a few clicks, create categories and articles and adapt it to your company's design without coding with just a few clicks.
Be helpful even offline
Seamless customer service and care
Internal knowledge within the company
Ability to get answers on their own
The fastest customer support
Knowledge base software captures, stores and shares all of your important data at a single place, which is easily accessible to your customers. This online self-service database provides the fastest and the most convenient help to anyone looking for information about your products, setups and brands. It supports your customers even when your agents are not online.
A well organized and maintained knowledge base can save your company a lot of resources.
Customization options, ability to create organized structure and add new content easily are just some of the main parts companies consider when selecting the right knowledge base software. Well-chosen software seamlessly integrates into your other customer support channels and provides a smooth experience to your customers. Knowledge base software by LiveAgent is part of the customer portal, which is again part of the multi-channel help desk software.
Jump into the club of many businesses that already rely on LiveAgent and share their knowledge with their customers.
Knowledge base tools are tools that enable your customers to find answers to their questions without having to contact your customer support team. Knowledge bases are found on a business's website in the form of a FAQ, forum or how-to articles.
Knowledge base management is a software designed to manage databases and support your users. Knowledge bases provide how-to articles, FAQs and forums.
The first step of building a knowledge base is to decide what information you want in it. Then, decide on the structure of it, and start writing your first articles. Add visuals such as screenshots or video tutorials to make your content more user friendly. Add FAQs and forums. Publish your knowledge base and receive feedback and suggestions from your users, to see what else needs to be added.
Knowledge bases are important because they reduce the workload of customer service agents, and save time for customers. Instead of having to contact businesses and waiting for an answer, customers can immediately find the answer they need online without having to contact anyone.
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